15 wrong default on credit file (T-Mobile)

shorterino

Having checked my credit file and successfully getting a CCJ set aside last month, the next thing to do is to get 15 defaults from T-Mobile removed


it goes back to Oct 2013, they stated I owed £337 as a final balance, on checking with T-Mobile they re-billed me as they realised a mistake had been made on their part and the account had been cleared and no monies owing


on checking my credit file many months later, the account has kept defaulting for the last 15 months for the £337 that is not even owed


I have spoken to T-Mobile on numerous occasions, they admit on the phone that all defaults should not be on the credit file and keep advising they will get them removed, every month I get a credit file update, they are still on there and a new one appears on the credit file for that month


T-Mobile are in the wrong, they admit this, but nothing seems to be getting done on removing these from my credit file, what can I do to make this happen, is there a legal route I can go down to force them into correcting their mistake ?

happy_bunny_2

It's not 15 defaults, it's the same one each month.

Call these folks:

http://www.ombudsman-services.org/communications.html

shorterino

Oh thank you,


I am in the right aren't I though, if T-Mobile have admitted they are in the wrong ?

CKhalvashi

shorterino wrote: »

Oh thank you,


I am in the right aren't I though, if T-Mobile have admitted they are in the wrong ?

They are the only people that can change this, so you'll need to contact them for this and they'll remove if they're in the wrong.

happy_bunny_2

OP said they gad contacted T mobile who failed to do what they said they would.

So I would think the ombudsman is the best route.

Malmo

This type of issue is all too common with telecoms companies, sadly. I've also had a poor experience when I migrated from T-Mobile to EE.

The whole thing was a fiasco from the start and at one stage, my credit file was badly affected by their incompetence. The issue was eventually resolved. See these threads:

https://forums.moneysavingexpert.com/discussion/5171087

https://forums.moneysavingexpert.com/discussion/4888238

If you've exhausted the usual complaint routes and have had no positive outcome, you can do what I did and email the executive office at both EE & T-Mobile:

executive.office@ee.co.uk
executive.office@t-mobile.co.uk
Also copy in their CEO Olaf Swantee at:
olaf.swantee@ee.co.uk

Also worth reading this very useful resource:
http://eecomplaints.co.uk/make-a-complaint

This should get their attention hopefully and a quicker resolution should be forthcoming.

Good luck!

shorterino

Thanks for all your advice, hopefully something will come of it