fuel broadband Amazon rip off

paulsm

I signed up with fuelbroadband via a referral from my cousin before christmas which meant I should have got a £25 amazon voucher after 30 days, obviously no voucher and they just send you round in email circles and are now saying I have to contact Amazon as it is down to them, I have had enough and have cancelled with the from the 3rd april telling them as far as I am concerned they have broken their contract but they are saying I need to pay cancellation fees of £10 per outstanding month ie approx £100, my question is if I signed up with fuel isnt my contract with them and and down to them to sort out the amazon fiasco? Also how do I stand regarding them breaking their contract?

macman

They're probably not breaking their contract, since the voucher is a freebie. If you terminate while in minimum term then the ETC applicable is valid. A bit foolish to blow £100 for the sake of a £25 voucher?
The responsibility for the voucher will depend on the T&C's of that particular offer, but what reason have they given for not supplying it? Has you cousin received his/hers?
Given Primus' reputation for non-existent CS, this shouldn't really come as any surprise.

Buzby

The offer is an inducement to sign, so not provision of it is not a material term that gives you the ability to walk away with no penalty. Far better to use thretime to pursue the missing offer.

paulsm

macman wrote: »

They're probably not breaking their contract, since the voucher is a freebie. If you terminate while in minimum term then the ETC applicable is valid. A bit foolish to blow £100 for the sake of a £25 voucher?
The responsibility for the voucher will depend on the T&C's of that particular offer, but what reason have they given for not supplying it? Has you cousin received his/hers?
Given Primus' reputation for non-existent CS, this shouldn't really come as any surprise.

Free or not surely if they offer it they should provide it? my cousin hasnt received her voucher either, they are trying to say it is not down to the but amazon, its just a filthy dirty trick to reel people in.

frank777

paulsm wrote: »

I signed up with fuelbroadband via a referral from my cousin before christmas which meant I should have got a £25 amazon voucher after 30 days, obviously no voucher and they just send you round in email circles and are now saying I have to contact Amazon as it is down to them, I have had enough and have cancelled with the from the 3rd april telling them as far as I am concerned they have broken their contract but they are saying I need to pay cancellation fees of £10 per outstanding month ie approx £100, my question is if I signed up with fuel isnt my contract with them and and down to them to sort out the amazon fiasco? Also how do I stand regarding them breaking their contract?

Have you filled the online Enquiry form in?
Read the terms and conditions + frequently asked questions
Terms and conditions
https://api.omgrewards.com/widgetv2/terms.aspx?key=f474a044-8097-4e13-a4b3-20fde92a0691

Anything else = The terms and conditions have been met, where is my £25.00 Amazon Gift Certificate?
https://api.omgrewards.com/widgetv2/enquiries/newenquiry.aspx?key=f474a044-8097-4e13-a4b3-20fde92a0691

Maybe too late for you now, if you have cancelled your contract

macman

paulsm wrote: »

Free or not surely if they offer it they should provide it? my cousin hasnt received her voucher either, they are trying to say it is not down to the but amazon, its just a filthy dirty trick to reel people in.

Yes, they should, but non-supply does not void your contract without penalty. Primus have a dreadful reputation, so all such offers may have to be extracted with all the work being done on your side.