Deemed energy supply problem

kev100_2

Cardew wrote: »

I think that is the correct decision, although file a formal complaint with NPower telling them of your intentions.


Look forward to the outcome - these things only take a couple of years.

Cheers Cardew,
will keep updates coming as appropriate.

kev100_2

footyguy wrote: »

Hearing is probably already scheduled for first thing Monday morning based on this user's story ... :cool:

This user has already eaten me out of house & home...

My brother is trying to get over £2000 from scotish power that they overcharged him for because of a faulty meter .. its been going on for 6 months because he is faffing around trying to do thing properly .. in my experience, take them to court straight away, no messing, give them 7 days notice and then spend 50 quid with moneyclaims online .. can be resolved quite quickly.

This is why I have decided to pay under protest and get the meter removed without accepting responsibility (if they want to say its our responsibility that up to them, and as such they will have to remove it at our demand).

This now paves the way for me to take them to court to recover the money, and not the other way round where they take me to court, and follow procedure and take their time (and as has been mentioned maybe many years). I will be leading the charge.

Most big companies rely on the fact that most of the general public are ignorant of their rights, many dont know how to get the information (and it can take days and even weeks of research), how to go about court action , and general bullying with the terms "statutory Demand, legal action, bad debt on credit record and additional charges" that do frighten most people off.

Doesnt work with me though .. and luckily I have alot of time on my hands and actually find it quite interesting researching all of these regulation .. its a good learning experience. And nice to pass on any gained knowledge.

Npower customer satisfaction rate is 35%, and they come bottom of 18 suppliers for customer satisfaction in the latest survey.

Thats a direct reflection on the way they treat their customers, and in fact in our case, not their customers haha.

pinkshoes

If the bill is not yours, then don't pay it!

Can you just clarify that this alleyway is just an alleyway, and that your house is in no way attached to the neighbours house via the alleyway e.g. A flying freehold (where there is a bedroom belonging to one of the houses above the alleyway).

Have you checked your house deeds to make sure there is no mention of this meter.

Bigphil1474

I think the OP decision is the best way forward. Pay the bill, get the meter removed, and then argue the case afterwards. Otherwise the supply would continue to be used and potentially further bills sent out. I agree it's weird that the landlord of the neighbour property can just ring nPower up and say you are responsible, surely it should come down to where the meter is situated and who owns that part of the property. Good luck.

kev100_2

Just to answer a the questions

The house is like a traditional terraced house with a passageway between the 2 properties, yes there is a flying freehold,

I have requested and paid for the meter to be disconnected under extreme protest and without admitting liability and they have agreed to remove it on 10th April, then I will give them the final meter reading and again under extreme protest as above pay the final bill, I have informed them that if they then dont then refund all the money I paid them within 7 days then I would seek to recover it in the courts.

The ombudsman has also got involved now, so will let them make their investigation and see what happens before I make the court action.

Will report back when I have any updates, thanks for all the input up until now.

kev100_2

RESULT !!!!!!

Just to update this thread,

I had a call from the ombudsman today, and a follow up email contents of which I have pasted below

[FONT=Tahoma, Verdana, Arial][FONT=&quot]Your complaint about npower[/FONT]

[FONT=&quot]Here is a summary of the proposals agreed by you and npower[/FONT][FONT=&quot], in full and final settlement of your complaint:[/FONT]

Npower will:

• send a letter of apology for any customer service shortfalls;
• write and confirm that it has de-energised account number 79442241360, and that Mrs Davis has no outstanding charges to pay;
• refund £28.80, which you paid for npower to remove the meter; and
• pay you £50, as a goodwill gesture.

[/FONT][FONT=&quot]npower should provide the remedy within 28 days from the date of this letter.[/FONT]
[FONT=&quot]Ombudsman Services is pleased there is a resolution to this dispute.[/FONT]

[FONT=&quot]This is in full and final settlement of your dispute.[/FONT]