Italian Flight Nightmare

glennireland · 19 March 2015 at 11:13AM

Can anyone help on this? We booked a weekend via Expedia to leave tomorrow 20th March - flight and hotel both booked as package with Expedia. Last night we get an email from Easyjet saying Italy on General Strike tomorrow and flight is cancelled. We call Expedia and and they tell us we can get money back from Easyjet, which we have done, however Hotel is non refundable and basically tough. My partner phones her insurance company and they say tough as we were not at airport when cancellation happened, so they will not cover the cost of the hotel loss.

So we are looking at £450 loss- surely Expedia as they are bonded and sold us the package have to refund us as this was not down to our cancellation.

Can anyone help as my girlfriend is going mad and I cannot get my head round either the insurance company or Expedia, who just say tough.

Thanks :mad:

jackieblack · 19 March 2015 at 11:25AM

Does your ATOL certificate confirm it was booked as a package?

Voyager2002 · 19 March 2015 at 1:20PM

If it was booked as a package then Expedia have to refund the full amount. Otherwise... look at your insurance policy, at the information that you saw when you took out the insurance, and ask yourselves whether you could reasonably have known that this claim would be declined. If not, then use your insurance company's complaints process, so that the case will be looked at by a different team, people who are probably more sympathetic than those who declined your claim. I think there is a decent chance that they will decide to pay out on a good-will basis.