Rights / moral question

Damoj1983

Hi

I recently went into a car parts place to get some parts that I had reserved to collect

One of the parts was incorrect and they took 40 minutes to pick the correct part from their warehouse. In the confusion the 2 guys there got their sites crossed and refunded me the incorrect part meaning the correct part was free. Should have been £100

Question is 2-fold

Legal where to I stand if they realise their error?
Morally what's right?

They messed up, kept me waiting for 40 minutes and were very disorganised. Should they take the hit and use it to better manage themselves?

tomtontom

For goodness sake, do you really need to ask a forum what the right thing to do is here?

Legally they have up to six years to pursue them for the money you owe them.

Morally - work it out yourself!

agrinnall

Only a troll would sign up just to ask a question about morality when the answer is obvious, so I'm calling the OP now.

halibut2209

agrinnall wrote: »

Only a troll would sign up just to ask a question about morality when the answer is obvious, so I'm calling the OP now.

Do you have their number?

bris

The fact you are on here asking is not only morally wrong but apart from that knowingly taken advantage of an error is a criminal offence, similar to theft by finding.

powerful_Rogue

Damoj1983 wrote: »

Legal where to I stand if they realise their error?

Its Theft, pure and simple.

Damoj1983 wrote: »

Morally what's right?

Certainly not you. Get back in touch and tell them what happened.

arcon5

So one guy refunded, you waited for the other guy to come back and left with what he had found. Knowing the sale had been rescinded and goods not yours. Isn't this theft? It's misappropriation if goods.

Whether they realise or not is anyones guess. Whether they'll trace it back to you we don't know. But as to the moral and legal aspects, I believe you now have your answer.

burlington6

Ahh, I've said it before and I'll say it again.

Nobody is as greedy and dishonest as the general British public

For every bad company there are thousands of bad customers

pendragon_arther

Ah, cyber saints. Ain't they wonderful.

Mr_Norrell

Damoj1983 wrote: »

Hi

Question is 2-fold

Legal where to I stand if they realise their error?
Morally what's right?

First question on where to stand: in the dock, for theft.

Second question: hint - it's not theft.

Nodding_Donkey

OP to save face wait for your bank statement to arrive then contact them and say you've noticed that they refunded the item but didn't charge for the correct one.

That, at least, makes you look honest.