laptop problems

akh43

I have an Acer aspire e15 bought last April. Yesterday it started behaving erratically first it wasn't responding so I had to shut down using off switch. When it came back on on I realised still problems. Very unresponsive hard to do anything. Problems ith mouse/touchpad jumping around and I click one thing and it does something else :mad: Searched and suggestions to check a few things but still having problems. Tried to do system restore this morning but problems with that too, went back to last backup but didn't help the problems, though initially it seemed as if it did. When I check it says I am using 100% CPU, 89% memory, when I try to find out why a couple of things using 20%-30% but no idea, what's making so slow. Done an avast virus scan no threat found. Keep getting pop-ups saying warning unresponsive plugin shockwave flash may be busy, not sure if connected to problems. Currently using tablet to type this. Any suggestions on what else I can try would be greatly appreciated.

esuhl

If you have another PC you can use, I'd download a bootable CD and see how your laptop works if you boot from that. Something like Slax would be a good, easy option: https://www.slax.org/

If the laptop seems to work okay, that suggests it's a software rather than a hardware problem.

If it is the software, you could create an Avast Rescue CD and boot from that to get rid of viruses. And/or try Malwarebytes, adwCleaner, etc. to clean things up. If that doesn't work, you could reinstall the operating system.

Scott_T

Seen this many times ...operating system needs a clean install

Did you make a recovery disc when system 1st set up??? ...some modern laptops have no optical drive so a bootable usb flash drive will suffice