On the Beach Cancellation charges

rosschris10

hi all

i am wanting to cancel my holiday with ON the beach but when i log into my booking there trying to charge me £165.7 for the pleasure depsite paying almost half of the holiday already

this is what it is showing me onling

Your total holiday cost
£277.61 Flight Operators Cancellation Costs
£19.10 Transfer and Ancillaries Operator Cancellation Costs
£0.00 Previous non-refundable service fees
£150.00 On The Beach Cancellation Fee
£446.71 Total cost to cancel
£280.94 Payments made to date
£165.77 Payment amount due


this seems unbelievable that i am more or less paying for the holiday i want to cancel. I am not due to go on holiday until the 15th of may so how on earth are they able to come up with this is there a way i can sort this out

rosschris10

this is taking from there website

Changes and Cancellations

5.1 Should you wish to amend or cancel your booking, confirmation must be received in writing from the lead named passenger. Any such request will not take effect until received by us. For further details on how to cancel your booking please visit the FAQ and "Manage Your Booking" section of our website.

5.2 Charges may be levied by the Travel Supplier or other supplier and you will be advised of these. In addition, OTB will also charge a fee. Details of cancellation charges are set out below.

5.2.1 Cancellations more than 28 days from departure date will result in a loss of deposit. Any charges over this amount levied by the suppliers and our service fees of £30pp must also be paid. From time to time as a special offer the deposit on a reservation may be lower than the standard amount of £100 to £150 per person or the full cost of your low-cost or scheduled flights where selected (see deposit payments section). If such bookings are cancelled before the standard deposit amount has been paid you will still be liable for the difference between the standard deposit amount and the amount you have paid.

5.2.2 Cancellations 28 days or less from the departure date will result in a loss of deposit. Any charges over this amount levied by the suppliers and our service fees of £150 per booking must also be paid. Within this period, all flight bookings are non-refundable and cancellation will result in the loss of all flight monies paid.

5.3 Please note incorrect information on any documentation received from us must be brought to the attention of the Customer Services Department of OTB. If you book a hotel or flights online then corrections of any mistakes made in entering passenger titles, initials or surnames will be chargeable immediately the booking has been confirmed by the Travel Supplier. Charges will apply to correct any mistake, even if it is simply one letter, an initial or a title. For those booking children 2 years of age or above and entering 'Infant' as the title, the flight systems will automatically select 'Miss' or 'Master'. Where this is incorrect and you have not provided the correct information at the time of booking you will be required to pay amendment charges.

5.4 Should you need to make an amendment to a passenger(s) on a multiple/split flight booking you will need to submit a change request for each booking the affected passenger(s) appears on. Supplier and OTB amendment fees will apply to each change request.


so where are they getting the silly charges from?

Poppy9

sell the holiday if you can change names on flights for less than the cancellation cost. If you are cancelling due to family or health reasons your holiday insurance might cover you.

rosschris10

family/friends cant go and we cant go as other halfs holidays been changed in work so they cant get the time of now

bris

They are covering their losses which they are entitled to do, but are they really losses?
http://www.dailymail.co.uk/news/article-2570258/Grandfather-wins-pay-Thomson-Holidays-landmark-legal-case-refused-refund-Spanish-trip-cancelled-wife-fell-ill.html
I managed to find a case I mentioned a couple of days ago which sends shockwaves through the travel agents.


Please bear in mind this is all to do with the travel agent mitigating their loss by reselling the holiday and flights and the claimant proved this in court.


You would need to do the same, however a court would want to see evidence from the travel agent to prove they didn't to justify the charges.

Poppy9

Advertise if for sale in work if you have notice board or Ebay.

rosschris10

ok i dont want to go down the legal road etc

all i want is to cancel the holiday lol but avoid having to more of less pay for the holiday in the process lol

the holiday cost 580 pounds yet there asking for a total of 444 or there abouts to cancel it lol

rosschris10

does this from there T+C not fall into this categorary


5.2.1 Cancellations more than 28 days from departure date will result in a loss of deposit. Any charges over this amount levied by the suppliers and our service fees of £30pp must also be paid. From time to time as a special offer the deposit on a reservation may be lower than the standard amount of £100 to £150 per person or the full cost of your low-cost or scheduled flights where selected (see deposit payments section). If such bookings are cancelled before the standard deposit amount has been paid you will still be liable for the difference between the standard deposit amount and the amount you have paid.




its 9 weeks today so is more than 28 days from departure date

mattyprice4004

The crucial part is 'any charges over this amount levied by our suppliers must also be paid'.
Unfortunately you're going to have to pay it - they will have shelled out for the flights etc, so they're going to want that back.