Anyone with Natwest! Please help

KimLouise17

hi all, i hope someone can help

long story short there has been some fraudulent activity on my nans account, we haven't confronted the person yet and just wanted to get the facts first

On her statement it says

Telephone/On line transaction

Call Ref No 025
29/02/15 10
A reference number

Could someone who is with Natwest let me know if that is an online or telephone banking transaction?

My nan doesnt have internet banking and we want to know if he has set it up?

many thanks

Archi_Bald

I have a couple of Natwest accounts that I use infrequently, and only ever online.

All the internal transfers and Faster Payments I have made seem to show as "CALL REF.NO xxxx, some details...."

Not sure how this will help you in proving that a specific person has made those transactions.

KimLouise17

Thank you for your reply,
on the transactions it has the name of the person underneath

stclair

It normally appears as call ref 000 if it was done online.

If it was done over the telephone it will have call ref 123 for example.

Vortigern

Is 29/02/15 meant to be a date?

agrinnall

Good point! I did wonder if it's a sortcode but it appears not.

mozzy10

Vortigern wrote: »

Is 29/02/15 meant to be a date?

Only 28 days this February.

Tigsteroonie

Just going through a statement here, as we use online banking for transfers quite often. When we do a transfer from e.g. him to me, the statement reads:

far left - date
next column - OnLine Transaction
middle column - CALL REF.NO. 0415
..........................MY NAME*
right columns - debit amount & resulting balance

(* this is the payee reference as I've typed it when setting up the payee, I can tell as it's actually my old name)

Vortigern

mozzy10 wrote: »

Only 28 days this February.

NSS or that's why I asked.

agrinnall

Vortigern wrote: »

Is 29/02/15 meant to be a date?

mozzy10 wrote: »

Only 28 days this February.

Whoosh! Straight over the top!