Email address for Shop Direct CEO?

rockm87

how about twitter or facebook?

As its a public forum, someone is pretty much always watching, so complaints can get dealt with quicker.

My DH has been very successful in complaining using twitter when customer services have failed.

ReadingTim

sourcrates wrote: »

Unfortunately this is true, the head honcho will have assistants to deal with things like this, they rarely get involved with day to day goings on.
It would be passed to complaints to deal with anyway.

I know you read stories of the "top man" getting involved in issues sometimes, rarely happens in real life though.

You're right - the CEO rarely gets involved personally, and the complaint does get forwarded to customer services, but usually to someone relatively senior and pro-active, rather than the front line drones, so you skip a couple of steps and get to the organ grinder rather than the monkey faster

Worried_Girl

I was aware that it would be probably be someone else dealing with it and I would be happy with that as long as it was being dealt with! However on this occasion I think it is being dealt with personally given that his work mobile number is on the email signature! My complaint has been very swiftly dealt with so very happy!

SamBGB

Hello,

You wouldn't mind sending me that e-mail would you?

Thanks
Sam

belfastconsumer2015

Hi there

I wonder would you be able to provide me (IM or public) with the email address you used for resolution? I don't wish to cause fuss, I just need someone to help with my complaint at very and i'm getting nowhere. thanks!

Talib222

Worried_Girl wrote: »

Result! I found an email address for Head of Customer Excellence and have received a reply advising it will receive his full attention on Monday :beer:

Could you please PM me the email address for the Head of Customer Excellence as I am also having issues with Very. I have written to the CEO, FS CEO & Executive Complaints Handler but no joy yet and I am desperate to resolve my financial issue.

Thank you.

sourcrates

Talib222 wrote: »

Could you please PM me the email address for the Head of Customer Excellence as I am also having issues with Very. I have written to the CEO, FS CEO & Executive Complaints Handler but no joy yet and I am desperate to resolve my financial issue.

Thank you.

Hi,
Why don't you post a new thread on the forum, give us the details of your problems, and we may be able to help you out ?

mstewartmss

I've had so many issues with Very and managed to finally get the emails of a few high up people and get some attention! Basically it's the first name [dot] surname [at] shop direct.com.

melissa_s

mark.newton-jones@shopdirect.com is the CEO