Retailers booed me for saying 'don't blame the delivery company' blog discussion



  • Yodel_representative
    Yodel_representative Organisation Representatives - Private Messages may not be monitored Posts: 37 Organisation Representative
    Someone's obviously got a bee in their bonnet about a something over which MSE have no control. It's like complaining to a listings magazine that a show was cancelled. Martin's response about representing consumers sounds perfectly sensible - just because I read his website doesn't mean he speaks for me!

    I had no end of problems with an eBuyer purchase using Yodel recently. Next day delivery was supposed to be Monday, then Tuesday, then Wednesday. I then gave them a contact number in case they were having difficulty, but they failed again on Thursday and Friday. They "couldn't find the house". Funnily enough, we had deliveries from 6 other firms, all of whom managed to find the house that week. Yodel appear to be fairly useless according to the poll, so I won't be using eBuyer again till they fix it, and I told them so.

    Hi, if you'd like help with this, please email [email protected] with your full address and contact number and I'll be happy to take a look into this for you. Ava
    Official Company Representative
    I am the official company representative of Yodel. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • System
    System Community Admin Posts: 178,002
    10,000 Posts Photogenic Name Dropper
    Community Admin
    Tbh, Yodel drivers pay their staff such little pay that it is embarrassing. They should increase their prices and pay their drivers more.
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