MSE News: Current account switching 'working well', but improvement still needed

anoncol

Mobeer wrote: »

No, I'm saying that I want to take my account number and sort code with me when I switch.

When I switch home phone supplier I keep the same number. Same for mobile phones. New utilities and I keep the same meter number. New internet host and I keep the same email address. So why not new banking service provider and I keep the same contact details?

What was your email? gmail? They will NOT guarantee your email will stay active, thats for sure. Who was it from?

grumbler

Hazzanet wrote: »

18185 aren't the brightest bulbs in the box so it wouldn't surprise me if it were their system as opposed to CASS itself.

Neither are Clydesdale bank. The new details were in my 18185 account at the moment when the DD failed.

Mobeer

anoncol wrote: »

What was your email? gmail? They will NOT guarantee your email will stay active, thats for sure. Who was it from?

It's attached to the domain name the internet host maintains for me. If I shift to a new internet host then the email address stays mine.

anoncol

Mobeer wrote: »

It's attached to the domain name the internet host maintains for me. If I shift to a new internet host then the email address stays mine.

They will not guarantee it though. Who was the originator? What is the host?

Edit: hang on you mean it's your own domain don't you?

Paul_1977

Its not practical at all for people to keep the same bank account and sort code numbers.

Account numbers maybe already in use at the new bank, and the sort code is special for each bank.

grumbler

@Archi Bald

>> Bank account switching - direct debit failure

Spidernick

I've had no end of problems with one direct debit following our switch from Co-op to Santander on 10 April. Our direct debit for our Water bill went out from Co-op on the day the account was transferred. It was then not listed in the direct debits on the new Santander account and I have had to call the water company three times to (hopefully) get it sorted out, as they cocked up the first two times I called (I won't bore you with the details).


I've got £10 off my water bill for my trouble, but should I also approach Santander and find out what went wrong? I did go to Santander initially as there was a direct debit listed with an unusual name that I thought could possibly have related to the water bill (but was most likely just an old direct debit), but all they did was come back and confirm that said direct debit was active without confirming any other details about it!