Virgin Media Disconnection charge

Matt4020

I have recently moved house and wanted to take my Virgin TV/Phone and Broadband with me.

when Virgin media checked if they covered the area it turns out that they don't which meant that I had to have my services disconnected, my final bill with them is £234 because they say I still have 6 months left to run on my contract, but I don't understand why I should have to pay this as it is not my fault they don't cover the area. when I mentioned to them my contract was up last year they informed me that because I had my packaged reduced last year they took this as an automatic renewal of contract, I have tried to be reasonable with them but it doesn't seem to work.. even if I have to pay it I simply can not afford such a large amount upfront like they are asking for.

is there anything I can do?

thanks

Browntoa

No , you are under contract, it's not their fault you had to move

macman

Please read any of the dozens of other threads with the same theme. You contracted at your current address only, and VM do not claim to have 100% national coverage. Thus the full ETC is payable.
With VM, any revision of your package invariably starts you on a new minimum term contract-a fact that the agents usually neglect to mention.
PS: it's not a disconnection charge, it's an early termination charge.

Pincher

It's just capitalism.


40 years ago, you moved into a house, and didn't move for another five years. You order your phone line, which gets connected from three weeks to three months later. They didn't pay a commission or cashback to buy you as a customer, and they made enough money from you in five years to cover any connection and disconnection hassle.


These days, you are a cash cow they bought, so you have to produce enough milk before they will let you go.


Imagine you are a young girl that was sold by her parents into a !!!!! house in Bombay. A customer wants to buy you and take you away with him. The madam demands a "release fee" depending on your earning potential. So the prettier you are, the more she wants. £234? Is that ALL you are worth? Surely you are more valuable than that?

mattyprice4004

It's not their fault you moved house, it was your decision.
If they incur costs as a result of you breaking your contract early, you need to pay them.

Perhaps call them and set up a payment plan?

chris-j

Terms and Conditions Section H. They should not put you on a new contract if you reduce services - they always do, just argue there actions were in breach of their own T&C.