Virgin media ripoff

truthman007

I joined with vm on a 12 month contract few months back for the price of x amount and was told the price would be same for 12 months. Now i got a shock when i saw this month bill. They increase by 25%.

I called them and explained and i was told this is the same price increase for all the customers regardless of when you joined. Then i asked why you didn't tell me, vm said we already sent a letter. I didn't receive a one asked them to send a one but was told they cannot reprint/reproduce the letter.

I am wondering how can they advertise for a price/month for 12 months and then in 2 months they can change the price. It seems to be a big ripoff on all the customers. I was told they can't put me back to original agreed tariff.

can this be taken to Ofcom, need your advise please.

Thank you for your help.

JJ_Egan

Its well posted on the Phones section of this forum including a MSE post and i believe it was on the email .
https://forums.moneysavingexpert.com/discussion/5117311


Ofcom first you need to go through VMs complaint procedure and wait 8 weeks .

truthman007

I asked VM to create a complaint and it was created. I asked what's the next step in the process. She told me tariff cannot be changed that's the resolution for this and we will close the complaint. I said this is the beginning how can you close like this, then she transferred to her manager and he was trying to convince me but i was not then he hung the phone.