Taking Post Office to Small Claims court

letournoi

Hi!

I sell online and on Monday 9th February the Post Office stamped a LOT of my mail wrong! They sent over 70 Valentines cards first class instead of first class large. They have admitted to this, as I use a system called Drop and Go and I have all the receipts its impossible for them not to be responsible. This mess up resulted in either the cards not turning up at all, or turning up very late with a £1.11 surcharge. As you can imagine it resulted in a lot of angry customers!

To date I have paid out over £150 in refunds, and had to send over 20 cards again to make up for the missing cards. It took roughly 2 weeks of emails and apologies to sort out, tho to this day still getting complaints about it. Despite my best efforts it has resulted in receiving negative feedback on certain sites.

I have evidence of all of this yet the Post Office have only offered £40 (which they told me to be hush hush about because they shouldn't be even doing that!). I don't believe this even covers the postage cost for cards!

Any advice would be greatly appreciated!

Thanks
Will

ElefantEd

Try having fewer girl/boy friends, that would make it cheaper.

molerat

Their standard consequential loss disclaimer below, what is your actual quantifiable physical loss.

17.3 To the fullest extent permitted by law and however such losses arose and whether as a result of a breach of these Terms or as a result of any negligent act or omission or otherwise, on the part of Post Office Ltd, its employees or agents, We exclude all further or other liability to You for any of the following losses that You may suffer or incur in connection with the Drop & Go service: loss of business: loss of goodwill; loss of data; loss of opportunity; loss arising from any loss of or damage or delay to any mailing item in a Drop & Go Mailing loss of profits, whether or not any such losses were foreseeable, arose in the normal course of things or We were advised of the possibility of such losses; and losses that were not reasonably foreseeable by both parties at the time these Terms commenced.

letournoi

Hi Molerat - blinded by the legal speak there, sounds bleak but what exactly does that mean?

Thanks

Will

magpiecottage

You may do better to make separate complaints about each and every card that was incorrectly charged for. They will then have to record each separately.

You can use the same letter and just change who the addressee is each time.

You can write to them about it to Royal Mail Customer Services, FREEPOST, Plymouth PL9 7YB.

More details available here.

letournoi

Thanks for the reply

Its a post office mistake though - not a royal mail one?

magpiecottage

Still the place to go to, I think.