SO, Nat West offered me £100 should they offer more???

VALHERU

How much should I ask for?
How much am I entitled to??
Should I initiate the complaints procedure once again or take an offer???


In 2012 I was unemployed for a few months and changing career direction having worked in mental health for best part of 20 years.

I was receiving benefits and Nat West telephone baking services made a critical error on my account when transferring funds and forced me catastrophically into debt.

In the next 12 months the matter was settled in my favour, I was offered compensation and the long string of errors came to an end with Nat West saying that none of the protracted disaster would hit my credit file.

I was looking over my credit report on Noddle yesterday and was interested to read that the matter was there in writing and citing a £4k default in 2012.

After two years of high loan rate offers and being worried that I'm not credit worthy or being turned down by my own bank for a loan or overdraft and no more explanation than "it's the system" I called Nat West and was fortunate that I got through to their most helpful and skilled staff member, Julie Barnes.

She looked into the complaint yesterday evening at 6pm and was back on the phone to me at 8:50 this morning telling me that she had been in touch with the relevant departments and the default and anything else would be removed and offered me £100 in compensation.

....Julie has come back and offered £200 and told me that the Ombudsman would look for proof of damages.
I said that when forced into taking a loan with Nat West to get out fo the situation and pay interest I was paying for their mistake.
She offered to repay me the interest.
I said that would be fair but what about compensation?
She said she'd get advice.....
I said I would too!

What do you think????

How much should I deserve or be entitled to?

Thanks for reading

Sincerely
Alisdair

gunsandbanjos

You need to give more information on what actually happened in the first place, saying they made an error is not enough to go on.

VALHERU

gunsandbanjos wrote: »

You need to give more information on what actually happened in the first place, saying they made an error is not enough to go on.

Thanks, they upheld the complaint today. They said I was unfairly treated and offered £100. They then upped the offer in one further conversation today.

I have registered a case with the Ombudsman at 10:30 this morning. They seem to think that there may be more in it than £400ish that I paid in un-necessary interest.

What I'm looking for is people who have, or have been aware of someone who has, been in a similar situation and what their payout was..... Or some kind of guide.

I'm realistically looking at 9 months for this to be resolved if I don't settle today

Anyone?

VALHERU

In response to my own query..... though I'd still like someone with experience to comment

Below is the bit of the address you need to add to the Ombudsman standard web address to see their compensation scaling.

/publications/technical_notes/distress-and-inconvenience.htm#b4
This is how the Ombudsman measures damage.

I believe that this is my category

substantial (£500-£2,000)
The business's repeated errors caused serious embarrassment to the consumer over a significant period of time – for example, when their payments were declined – despite the consumer being assured several times that the issues had been resolved.

With costs being supported I think I can hope for my £400ish + compensation in this category