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'Insurance' with EE/Orange: Please help if possible?

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Comments

  • SimonSays
    SimonSays Posts: 716 Forumite
    custardy wrote: »
    comparable insurance?
    Orange care provided a replacement handset next day.

    I've rang at 11pm on a saturday and had the new handset 8am sunday. My bank account insurance couldn't do that.
  • SimonSays
    SimonSays Posts: 716 Forumite
    buel10 wrote: »
    Only just found the statements confirming that. How about that D?

    You've never read the paperwork sent to you OR the itemised bills sent?
  • buel10
    buel10 Posts: 469 Forumite
    Part of the Furniture 100 Posts
    SimonSays wrote: »
    I've rang at 11pm on a saturday and had the new handset 8am sunday. My bank account insurance couldn't do that.

    Read the post:
    'Satisfactory insurance, maybe not comparable. Besides, I was never one of those who NEEDED a replacement phone the very next day.'

    Also, who said it was bank account insurance? Do not presume. Fools presume.
  • dunstonh
    dunstonh Posts: 119,818 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Only just found the statements confirming that. How about that D?

    Statements that were issued to you 8 years ago.

    As I said, you may get lucky. However, it is a weak complaint. Always a good idea to look at your complaint from their point of view and what you would do if you were them.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    buel10 wrote: »
    Read the post:
    'Satisfactory insurance, maybe not comparable. Besides, I was never one of those who NEEDED a replacement phone the very next day.'

    Also, who said it was bank account insurance? Do not presume. Fools presume.

    Fools receive statements and then muse over them 8 years later.....
  • SimonSays
    SimonSays Posts: 716 Forumite
    He is now PMing me being just as charming.

    I bought a lottery ticket on the promise of a big pay off. These were mis-sold can I claim the lottery tickets back?
  • societys_child
    societys_child Posts: 7,110 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    buel10 wrote: »
    Only just found the statements confirming that. How about that D?
    "Found" them? What made you go looking for them?
    buel10 wrote: »
    Besides, I was never one of those who NEEDED a replacement phone the very next day.
    But if you had needed a replacement . . .

    That's how insurance works, most people hope they never need to claim on house/ contents/ car/ life insurance etc etc etc
    You don't get it back just because you didn't need to claim on it.
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