Aldi's Stuffed Mushrooms with added hair!

kaggi

I bought Aldi's stuffed mushrooms yesterday to have as a starter when my friend was coming for dinner. We found 2 long dark hairs in her mushroom, I am blond and she is a red head so they were not ours. I contacted Aldi's customer service and they have advised me to take the packaging back to the store for a refund! I have the hair, still in part of the stuffed mushroom, so surely there should be some offer of compensation. Does anyone know what my rights are?

cheerfulness4

When I had a chicken that smelt off I was also offered a refund or exchange by Aldi.
Some, like Tescos give good compensation as a gesture, others offer full refunds. With hairs it would be difficult to prove how and when they got there and by who, I suppose.

adonis

kaggi wrote: »

I bought Aldi's stuffed mushrooms yesterday to have as a starter when my friend was coming for dinner. We found 2 long dark hairs in her mushroom, I am blond and she is a red head so they were not ours. I contacted Aldi's customer service and they have advised me to take the packaging back to the store for a refund! I have the hair, still in part of the stuffed mushroom, so surely there should be some offer of compensation. Does anyone know what my rights are?

As I believe mushrooms are grown in manure the hairs are probably from a horses tail, it is better than having horse meat in your food.

unholyangel

They may still offer you something more. I had a pack of apples from there that were off when purchased.....called them and they only said to bring back the packaging next time I was in.

I had got some shopping when I was in also and on top of refunding me for the apples, they put through about £6-7 worth of stuff without charging me.

Realistically though, your rights are to a refund. If they offer you anything more, its usually a bonus rather than an entitlement.

meer53

Mushrooms are grown in compost that has fibres that look like dark hair.

browneyedbazzi

Compensation? In order to be entitled to compensation you need to have suffered some loss - it seems that the loss you suffered was the food that you decided was not edible and so you should be refunded for that.

I don't think you'll get anywhere trying to claim for trauma or mental distress due to a bit of hair in some food. As others have said some retailers will offer a good will gesture but that is certainly not something you are entitled to.

kaggi

unholyangel wrote: »

They may still offer you something more. I had a pack of apples from there that were off when purchased.....called them and they only said to bring back the packaging next time I was in.

I had got some shopping when I was in also and on top of refunding me for the apples, they put through about £6-7 worth of stuff without charging me.

Realistically though, your rights are to a refund. If they offer you anything more, its usually a bonus rather than an entitlement.

I took the mushrooms back and they refunded the cost and gave me a bottle of wine as a goodwill gesture which was lovely. Think hairs are just quite a yukky thing to find in your food and luckily the staff agreed.