Faulty Steam generator iron

DLW46

Advice required please
Purchased a morphy Richards steam generator iron in February 2013 for £100 from amazon.
It came with a 1 year warranty extended to 2 years if registered online which we did.
As of this week the iron no longer heats up and it is exactly 3 weeks from when the 2 year warranty ended.
I have contacted morphy Richards and apart from advising us to turn the temp dial up and down quickly a few times to try and get it to heat up they have advised that there is nothing else they can do apart from offer us a new generator iron at a slightly discounted price as it is out of warranty.

If the iron had only cost £20 then you get what you pay for but I would expect a £100 pound iron to last longer than 2 years.
Do I have any rights with regards to a part refund or replacement?

Cycrow

You have no rights with morphy richards, they only have to offer what ever was in the warranty, so as its finished, they dont have to do anything at all.

Instead, you could try a SOGA claim, this will be done via the retailer, so you would have to contact amazon.
As its over 6 months, you may have to prove its inherently faulty.

but contact amazon first and see what they say

hollydays

Have you descaled it ever?

DLW46

Yes the iron has been descaled about once a month since we purchased it as it is one with a boiler chamber that has to be rinsed out once the descale light comes on.
The problem is not the steam it's the sole plate no longer heats up, the steam generator works fine

If I get no joy from amazon can I claim against my credit card as it was purchased with it?

shaun_from_Africa

DLW46 wrote: »

If I get no joy from amazon can I claim against my credit card as it was purchased with it?

You can open a section 75 claim provided that the iron cost £100 or more excluding delivery You said it was £100 but is this the exact figure? If it was £99.99 then S75 doesn't apply.


However, being entitled to attempt to claim and actually winning that claim are two different things.
Your card issuer will probably expect you to prove that the fault was due to a manufacturing defect and not due to misuse and if you do win, you may well only get back a proportion of the amount that you paid. A deduction is allowed to cover the 2 years use that you have had from the iron.

DLW46

Thanks for the reply,
Yes the amount was a few pence less than a £100 so that's a no go. Guess I'll just have to cut my loses.
Just doesn't feel right that our previous iron lasted over 6 years and this one just 2!

JJ_Egan

You still have rights under Soga see post 2 .

wealdroam

DLW46 wrote: »

Guess I'll just have to cut my loses.

Why is that then?

I can see that you read post#2, and at 11:07am were contemplating contacting Amazon.

What was Amazon's response?

You might find it useful to read MSE's Consumer Rights guide.
In there you will find:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.

Lots of other good stuff in there too.

frugal_mike

It's certainly worth contacting Amazon, but I'm not sure a Sale of Goods Act claim against them would succeed since they're not a UK company so are not subject to UK laws. A lot of the Sale Of Goods Act will come from European Directives so the laws in Luxembourg will be similar, but may not be generous as UK law.