Npower Complaint

AndyPK

I thought npower problems happened to other customers, but I was wrong

I recently transferred from one npower tariff to another (May 2016) by phoning them up.

Shortly afterwards I received a final bill. I thought it was a little odd and unusual however I thought it would make a clean change of tariff (for a change).

Today I got this email

"Dear Mr K

Your final gas and electricity bill from npower

We haven’t been able to close your npower account and send you a final bill/statement as quickly as we'd like. We're sorry for the delay and would like to reassure you that we haven't forgotten about you. Your final bill/statement will be on its way to you as quickly as possible.

If you’ve already received it, either by post or online - please ignore this letter and we're sorry for bothering you.

Thanks for being an npower customer - we hope we can be of service to you again one day.

Kind regards
Gareth Pickles
Customer Services Director"


I don't want my account closing thank you !!!

I remember now, the bloke was useless, and was more interested in selling me boiler insurance.

AndyPK

Phoned them up. Apparently this is a common problem and fault with their computer system, when switching from certain tariffs

I don't need to worry apparently.

markprior

Anything to do with N-Power and there "System" i would worry

nPower

AndyPK wrote: »

I thought npower problems happened to other customers, but I was wrong

I recently transferred from one npower tariff to another (May 2016) by phoning them up.

Shortly afterwards I received a final bill. I thought it was a little odd and unusual however I thought it would make a clean change of tariff (for a change).

Today I got this email

"Dear Mr K

Your final gas and electricity bill from npower

We haven’t been able to close your npower account and send you a final bill/statement as quickly as we'd like. We're sorry for the delay and would like to reassure you that we haven't forgotten about you. Your final bill/statement will be on its way to you as quickly as possible.

If you’ve already received it, either by post or online - please ignore this letter and we're sorry for bothering you.

Thanks for being an npower customer - we hope we can be of service to you again one day.

Kind regards
Gareth Pickles
Customer Services Director"


I don't want my account closing thank you !!!

I remember now, the bloke was useless, and was more interested in selling me boiler insurance.

Hi AndyPK

Thanks for your post.

We're aware of a number of customers who requested a tariff change recently (late Jan/early Feb) where instead of just changing the account, the account closed then reopened with the new tariff instead.

There's nothing to worry about but if you do have any concerns, get in touch using the details on our profile page along with your account details, I'll make sure everything has been updated correctly. Make sure to put my name or MSE in the subject header so I know to pick this up directly.

Regards

Jess