Monthly bank charge

james1882

Hi Guys
quick question just started to get finances sorted found out paying banking charges of £13.50 per month policy ran out in 2007
it maybe be going on from 2000
it covered car insurance ( dont drive never had)
will cover ( not dead yet)
appliance cover (always get cover when i buy appiances in shop
mobile phone insurance (just got a phone and cover in shop)
stocks and shares cover ( dont do stocks)
barclay additions account it was
got told to complain which i have online and written
will i get anything back ?
please advise

dunstonh

smuggs2009 wrote: »

I was hoping at getting some of the money that I paid into it, feel it's over the top for what you get.

Being a compensation chaser for no good reason is not how it works.

The response form Halifax indicates they did not sell it to you. you chose to buy it without any influence from a staff member.

You also used the products that they offered.

So, basically, you are taking the mickey by complaining and the response from halifax seems fair.

SamRose

I have a Halifax ultimate reward account which I have had since 2010. I believe that I was miss sold the account as I was told at the time that it was the only way to have a completely free overdraft. I had an agreed £1000 overdraft at the time but had to pay £1 per day if I went into it. I was paying on average £20 per month in fees so it seemed a sensible thing to do. After about 6 months I mentioned to someone about this account and after a discussion realised that there was a whole host of other available benefits that I had not been aware, so for example we had just been on holiday and had paid separate travel insurance. I also recall that I was paying separate mobile phone ins for that period also. No one at the bank asked if these were products that I had or needed, the main focus was the overdraft. I remember being cross at the time thinking 'if they'd told me I could have saved approx. £100 (travel ins and mobile phone ins). Do you think t is worth a complaint? I have had my phone covered by them since I realised and have needed to claim twice for a smashed screen.

dunstonh

After about 6 months I mentioned to someone about this account and after a discussion realised that there was a whole host of other available benefits that I had not been aware, so for example we had just been on holiday and had paid separate travel insurance.

Did you read the brochure you would have been supplied with?

No one at the bank asked if these were products that I had or needed, the main focus was the overdraft. I remember being cross at the time thinking 'if they'd told me I could have saved approx. £100 (travel ins and mobile phone ins). Do you think t is worth a complaint? I have had my phone covered by them since I realised and have needed to claim twice for a smashed screen.

You have benefited financially by having this account through lower charges. So, in that respect there appears to be no mis-sale. As for your allegation that you were not told, that is impossible to guess because it is an unprovable allegation. Personally, I do not know what documentation Halifax issue but it is normal for some documentation listing benefits to be issued. Have you got any of that documentation to look at?

Nasqueron

dunstonh wrote: »

Did you read the brochure you would have been supplied with?



You have benefited financially by having this account through lower charges. So, in that respect there appears to be mis-sale. As for your allegation that you were not told, that is impossible to guess because it is an unprovable allegation. Personally, I do not know what documentation Halifax issue but it is normal for some documentation listing benefits to be issued. Have you got any of that documentation to look at?

I had that same account for about that time.

The website lists all the features of the paid for account.
They send you a booklet when you sign up which gives a paper version of the web including all the benefits, how to use (e.g. you have to register your mobile phone to be insured), exclusions, limits and how to make claims.
They also, more recently, started sending a letter explaining the account and what it covers to check it's still suitable for you. They also issued a letter when they decided to change the fee from £15 to £10 if you paid in a certain amount (you got £5 back if you paid your salary in so it was easier to pay £10 than pay £15 and give you £5 back).

The info is all still on the website, to not know what you were paying for requires you to either bin all correspondence from the bank or be unlucky with the mail never being delivered AND not look it up online.