Littlewoods .com order confusion !!

losgiganteskid

When ordering items on Littlewoods I always print off the order page, which shows the order number together with any discounts for codes used. Usually, a while later I receive an e mail confirming the order. I have a couple of questions

1) Sometimes I will put my order through and not receive an e mail of confirmation back from Littlewoods, this is very annoying as I don't know whether they will be processing my order or not and after a few days i'm tempted to re order again, but don't wish to do this if my original order turns up - anyone else experienced this ?

2) Occasionally, when I do receive the e mail confirmation from Littlewoods the price of the goods differs, almost always to my disadvantage - where I have been fortunate enough to use say a couple of codes (and this is allowed at point of order and shown on my printout) the e mail details show the item is going to cost more, perhaps by virtue of one of the code discounts not kicking in - why would that be, as if I sanctionaed my order at the price shown what makes Littlewoods think I would still want to buy the item at a higher price. It's a bit like walking around their store seeing a frock marked up at £20, going to the till to pay - them handing me the goods all packaged up and asking for £25 - what say you ?

losgiganteskid

Bump - any thoughts anyone ?

deanos

You are only meant to use 1 money off code per order, even tho you can add more, sometimes they get through sometimes they dont.

You can combine money off and free p+p without problems.

It is all in the t@c's on the voucher that has been personally issued to you

Natalieee_2

losgiganteskid wrote: »

When ordering items on Littlewoods I always print off the order page, which shows the order number together with any discounts for codes used. Usually, a while later I receive an e mail confirming the order. I have a couple of questions

1) Sometimes I will put my order through and not receive an e mail of confirmation back from Littlewoods, this is very annoying as I don't know whether they will be processing my order or not and after a few days i'm tempted to re order again, but don't wish to do this if my original order turns up - anyone else experienced this ?

2) Occasionally, when I do receive the e mail confirmation from Littlewoods the price of the goods differs, almost always to my disadvantage - where I have been fortunate enough to use say a couple of codes (and this is allowed at point of order and shown on my printout) the e mail details show the item is going to cost more, perhaps by virtue of one of the code discounts not kicking in - why would that be, as if I sanctionaed my order at the price shown what makes Littlewoods think I would still want to buy the item at a higher price. It's a bit like walking around their store seeing a frock marked up at £20, going to the till to pay - them handing me the goods all packaged up and asking for £25 - what say you ?

The 2nd one happened to me the other day!!

I just rang up CS spoke to a lovely man, told him that i got a code with my catalogue (i didnt even get a catalogue - i lied) and it hadnt come off my order on the confirmation ..

He said he would process the vouncher and the money would be put in my bank!!

However..

I've done 3 orders recently - all using substantial money off codes, checked my bank today and only one lot of vouchers has been credited .. Hope it goes back in on Monday or i will be ringin up and returning all my stuff x

footersd

just be careful,i ordered the famous swinging seat 2wks ago ,was told delivery 03/08,rang twice to confirm it & emailed,waited in all day fri!!! rang them at 4.30ish to be told it was in wrexham!!!! wales! prob be delivered mon!!!!! great when i had a bbq this wknd & cant get any more time off due to being a busy wk period!