BG nightmare

sephira

Hello I hope someone will be able to give us advice what to do. Our fix term come to an end and I rang them with current meter readings to update system. After giving them readings they insist that we are 900 gbp on credit. Knowing its impossible I raised issue with them, their specialist still insist that we are that much in credit. We cannot be , from what I gathered we gave them ALL correct readings and it must be their accounting mistake. Who will be hold responsible? When I complained guy from customer services said to me that ,, are you trying to tell me that specialist who works 3 years here is incorrect with checking mistakes in your account.,,. Bill provided by them still shows 900 gbp more it should , they having none of it insisting its ok. What to do next?
Thanks for help

JJ_Egan

Withdraw your credit if you are in credit .
Or do you mean you are in debit to BG .

Taiko

General rule is BG are never wrong if the date you contact them on ends in "day".

macman

Since you have all the meter reads, do your own billing calculation, it's a few minutes work.
But if your last bill was correct and based on actual readings, not estimates (again, it's shown on the bill) how can you possibly have built £900 credit over the winter months?
Or is it, as sugested above, £900 in debit? That is perfectly possible if it's a big catch-up bill.
So, when was the previous meter read submitted?