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coop energy keeping hold of my money!

Co op energy have overcharged me by £350
I rang and asked them for it back - they were reluctant but eventually said it would take up to 14 days. I'm still waiting...what can I do ?

I've rung them and emailed them - no response or on hold for 45 minutes !

Thanks in advance
Gemx:)

Comments

  • Norman_Castle
    Norman_Castle Posts: 11,871 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    How long have you been waiting?.
  • robin58
    robin58 Posts: 2,802 Forumite
    Most companies take ages to give back your money.

    BT recently took over 5 weeks to give me back my money when I moved elsewhere.

    I am still waiting for Sky to refund me after 8 weeks.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!! ;)
  • FOREVER21
    FOREVER21 Posts: 1,729 Forumite
    Energy Saving Champion I've been Money Tipped!
    How long have you been waiting?.

    I have just had a refund of £100 from them, was told it could take 14days ,but was creited into my account within 10 days
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