Praise/Vent at the same time! EE/Orange

ThumbRemote

daytona0 wrote: »

Given OP was mad, we can't take their complete word for it

Where have they said they were mad? They seem to have been quite calm throughout.

It appears you've just made that up as a reason to question what they've written.

Castle

bluenoseam wrote: »

Can't say a good word about them after my experience I'm afraid, just had a member of customer relations tell me there's nowt they can do to stop bombarding me with texts and tell me I can go elsewhere. (74 text messages since 19th January, all the exact same content I kid you not)

Needless to say not very impressed with their complaints resolutions department.

Send them by post a section 11 notice under the 1998 Data Protection Act which requires them to cease the processing of your data for marketing purposes. They have 28 days to comply and any marketing (such as texts/phone calls/emails/letters) after 28 days will be in breach of the 1998DPA.

daytona0

MamaMoo wrote: »

Option 1 & 2 wouldn't necessarily suggest seeking compensation, merely putting back into the position they would have originally been in, not betterment.
Getting money back when you have been charged it in error is a refund, not compensation.

I disagree, compensate and refund can be interchanged.

A dictionary definition lists "compensate" as:

1. to make amends to (someone), esp for loss or injury

I am happy with the use of the word "compensate" in this context. Unless you are being especially awkward, you would have understood the meaning based on the context (that in scenario 1 OP would have rung up seeking to be compensated/refunded for the overpayment, so this was the end goal).

Option 1 would result in wanting to be compensated, unless you enjoy giving money to companies for free (as in life, I can't make a blanket statement about people in general so there may be a few oddballs who don't mind overpaying)

Option 2 was much more diverse and therefore I agree with what you said.

daytona0

ThumbRemote wrote: »

Where have they said they were mad? They seem to have been quite calm throughout.

It appears you've just made that up as a reason to question what they've written.

With respect, I have explained it in the post and you have ignored it. Certainly disagree with my posts if you want, but please do not isolate a sentence when there is more information which could further highlight why I have said the quoted sentence:

Option 2, along with the fact that OP is initially adamant about lack of data usage, is LIKELY to generate an initially angry/unhappy OP and many (but not all, as I stated in my initial post) customers would want some money back especially if the call turns sour in any way.

Key words highlighted for your reference to make it clear why I have made such a comment, based on possibilities which may not be true.

Ultimately though, I'm simply trying to add something more to the post with an alternative viewpoint and we actually agree on everything about the situation based on the OP post.