Water leak on new build installation, builder refusing to sort

players

Hi

We have recently had a couple of water leaks from our cylinder (range) around the valves which are used to pressurise the system (managed to sort this myself) and from the white expansion tank flange. I contacted our builders (Taylor Wimpey) and they said that because we are out of our two year guarantee period (we moved in 3 years ago) we would need to contact a plumber. So had a plumber round and he said to contact the manufacturer of the expansion tank/cylinder as there should be a warranty on parts. Conveniently after contacting the manufacturer they stated that there is only a 2 year warranty on their parts. Surely this cannot be right and either the builders or manufaturers should be liable for this???
A 3 year old property should not have these type of problems. Does anyone know where we stand legally on this as surely we entered into a contract with Taylor Wimpey for a home that should be free of these issues.
We would be most grateful if someone could point us in the right directin with this

Cheers

martinsurrey

Taylor Wimpey pointed you in the right direction im afriad, a plumber, that you pay for.

after 2 years your NHBC warrenty covers major issues, whihc this is not.

Your stuck with home owner repairs now.

Doozergirl

You could try a 'not fit for purpose' claim against the manufacturer and see how far their goodwill stretches. Have you had it serviced, though?

players

Feels like we've been had. Such a catastropic failure in parts should surely have longer warranty period. TVs last longer. We've had the boiler serviced but didnt realise that the whole system should be serviced

martinsurrey

Doozergirl wrote: »

You could try a 'not fit for purpose' claim against the manufacturer and see how far their goodwill stretches. Have you had it serviced, though?

players wrote: »

Feels like we've been had. Such a catastropic failure in parts should surely have longer warranty period. TVs last longer. We've had the boiler serviced but didnt realise that the whole system should be serviced

To claim not fit for purpose, you would need to prove that the defect was present during manufacture, or installation, and installation is unlikely after 3 years.

And let’s be clear, a leak at a join can easily be caused by someone knocking against a pipe with a ironing board, someone over pressuring the system, or attempting to fix one thing and twisting a pipe which breaks something else.

In the OP it was said he “managed to fix” it himself…

I really think you’re barking up the wrong tree.

Seronera

players wrote: »

Feels like we've been had. Such a catastropic failure in parts should surely have longer warranty period. TVs last longer. We've had the boiler serviced but didnt realise that the whole system should be serviced

You havn't been had. Its out of warranty and its your house. You pay like the rest of us do. Its not a new idea.

If you pay for a plumber who has his unvented certificate they may be able to sort you out quite economically. Blimey, when I worked for a Yamaha dealer in the late 1970s the warranty on the bikes was 6 months, and they stuck to it like glue. 2 years is quite generous enough really.

players

I managed to fix the leaks at the valves which pressurise the system myself which was straight forward as it was obvious. The leak off the flange on the expansion vessel i havent touched as the flange is part of the expansion vessel itself and would be a parts failure