Oil leak after new clutch fitted.

colino

Complete and utter tosh, no wonder your not at the garage you allegedly worked for. Had they invented fwd at the time?

pendragon_arther

AdrianC wrote: »

Exactly. And that's why the tenner for a pair of seals is very cheap insurance, and exactly why anybody sensible will replace them as a matter of course.

One of the few sane and senible responses. We would have changed any gaskets and seals, expecially after x amount of miles. Out of the hundreds of cars which went out of our garage not one single one had an oil leak. You don't send out a car in a worse state than when it comes in. For one thing customer service is paramount. If indeed a customer complained of a leak after us working on said vehicle it would have been fixed foc. Statistics used be be for word of mouth that a satisfied customer would tell 8 people but a dissatisfied one would tell 23 people. Of course these stats are now far outstretched with the outcome of the internet. You can tell this analogy from the amount of happy bunnies on these forums against the dissatisfied ones.

pendragon_arther

colino wrote: »

Complete and utter tosh, no wonder your not at the garage you allegedly worked for. Had they invented fwd at the time?

You're looking more and more foolish with every post.

colino

Thanks for the comment, but I'll stack up my real experience against your fantasies. Your another typing technician.

bartelbe

The problem which those in the trade don't seem to get, is the majority of customers don't know anything about cars.

All the customer knows is they paid for x to be fixed, then y is broken, and they have to pay more. That might sound reasonable to a mechanic, but to the customer it sounds like an endless series of bills.
Especially since they will have no confidence that in fixing y, z won't end up broken.

tedted

those of us in the trade do get it most of the time from customers but we also get since you did the car this has not worked which is not in least connected to the previous work but they want it done for nothing

Westmead_Fan

when doing jobs if the local mechanic carried out the work starting to add parts to the bill do you really think the customer would be happy when their bill gets larger, the only people who can seem to get away with this is the main stealers.


prime examples are oil & filter change then adding engine flushes sump plugs when only needing a sump washer.

some customers want their cars fixed fast & as cheap as possible.

stupid question what did they quote you?