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Diamond Insurance Taking My Partner For A Ride

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Comments

  • InsideInsurance
    InsideInsurance Posts: 22,460 Forumite
    10,000 Posts Combo Breaker
    Even if its the 1st December that would only be just over 3 months ago and it'd be fairly unlikely to be resolved that quickly. Even without the issues of Xmas and peak season you're typically looking at 3-6 months for a nice simple case.
  • Stoke
    Stoke Posts: 3,182 Forumite
    The nightmare continues. The issue with the named driver is now resolved. We're having all sorts of problems with the license issue. We've received numerous letters saying she needs to send proof to the data validators. I've now sent six emails with jpgs, pdfs and zip files containing the photos, I've even uploaded them to my private web server. Yet they are peppering her with calls, sending threatening emails and letters and were now having to spend her 25th birthday trying to get this resolved.

    I'm very tempted to get legal advice tomorrow as they're threatening to cancel her insurance and I've tried and tried to get this matter resolved. Clearly something on their end is failing because I've bcc'd the last few emails and they've opened fine.

    She's going to phone them tomorrow. This has gone beyond a joke now. If there was any way to back out, we would. Awful organisation.
  • rs65
    rs65 Posts: 5,682 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    Stoke wrote: »
    If there was any way to back out, we would

    Can she not cancel and go elsewhere?
  • Stoke
    Stoke Posts: 3,182 Forumite
    rs65 wrote: »
    Can she not cancel and go elsewhere?

    She'll be expected to pay the full amount won't she?
  • rs65
    rs65 Posts: 5,682 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    Stoke wrote: »
    She'll be expected to pay the full amount won't she?

    No. Have a read of the cancellation rights in the policy.

    The last thing she wants is a policy cancelled by an insurer.
  • Retrogamer
    Retrogamer Posts: 4,218 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Stoke wrote: »
    She'll be expected to pay the full amount won't she?

    She already has judging by the OP
    All your base are belong to us.
  • Stoke
    Stoke Posts: 3,182 Forumite
    Retrogamer wrote: »
    She already has judging by the OP

    Yes, she paid a years amount. I'll never recommend these cowboys.
  • mrsammyp
    mrsammyp Posts: 178 Forumite
    Eighth Anniversary 100 Posts Combo Breaker
    If I was you/your girlfriend, I would escalate this matter as a complaint and get somebody more senior involved. As somebody else has mentioned, check your statement of fact and see whether the licence/claim has been mentioned.
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