We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Overcharged when renting van from Super U France

isplumm
isplumm Posts: 2,216 Forumite
Part of the Furniture 1,000 Posts Photogenic Name Dropper
edited 2 March 2015 at 11:27PM in Praise, vent & warnings
Hi,

I rented a van from Super U Longue on Saturday 28th Feb 2015.

This was 61 euros + 1000 euros deposit - all put on my debit card.

Returned vehicle & 61 euros paid + 1000 euros refunded to my debit card - it has not appeared back in my account yet - but I assume it will do soon?

But they also took two payments of £109.45 at 18:30 - these were definitely not authorised by me ....

I think my bank should be using the VISA chargeback to give me my money back - BUT they are saying I need to contact Super U direct - which is difficult as I don't speak French!!

Thoughts?

Thanks Mark
We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com

Comments

  • knightstyle
    knightstyle Posts: 7,262 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    This is strange as the SuperUs near us insist on a French cheque for the deposit. I would ring them and ask for an English speaker, most SuperUs have one.
    I am sure it is a mistake or misunderstanding but be persistant as French shops are in my experience not very good at admitting they have made a mistake. Is there any way you can find a French person to phone for you?
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.7K Banking & Borrowing
  • 253.4K Reduce Debt & Boost Income
  • 454K Spending & Discounts
  • 244.7K Work, Benefits & Business
  • 600.1K Mortgages, Homes & Bills
  • 177.3K Life & Family
  • 258.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.