Restaurant damage to clothing

iggy100

I was recently in a restaurant when a member of restaurant staff opened a door to allow a customer using a mobility scooter into the restaurant. I had my coat over the back of the chair with my back to what was happening behind me. The mobility scooter user caught my coat on the scooter and ripped it beyond repair. The resturant employee had open the door and surprised the entranced of the mobility scooter user. The resturant supervisior offered to compensate for the damage and gave me her phone number and email address. After many emails etc they have still not offered and compensation, largely ignoring my emails. Any advice on if I have a claim via the small claims court etc would be appreciated .

visidigi

iggy100 wrote: »

I was recently in a restaurant when a member of restaurant staff opened a door to allow a customer using a mobility scooter into the restaurant. I had my coat over the back of the chair with my back to what was happening behind me. The mobility scooter user caught my coat on the scooter and ripped it beyond repair. The resturant employee had open the door and surprised the entranced of the mobility scooter user. The resturant supervisior offered to compensate for the damage and gave me her phone number and email address. After many emails etc they have still not offered and compensation, largely ignoring my emails. Any advice on if I have a claim via the small claims court etc would be appreciated .

You have a claim against the mobility user, I hope you got their details.

The restaurant cannot be blamed for opening a door for someone!

Poppy9

Did the restaurant provide somewhere for you to hang your coat, and did they make you aware of this. If not then coats on backs of chair are accidents waiting to happen. Their staff or customers could trip over the coats hanging from back of chair or wet coats could drip and make floor slippery.

If you declined to hang your coat on coat stand then your recourse is to scooter driver but I doubt you will get anywhere as you choose to put your coat hanging on the floor

Money-Saving-King

iggy100 wrote: »

The mobility scooter user caught my coat on the scooter

Well that's not the restaurants fault then is it.

The fault lies with two people. Yourself for having it on the back of a chair, as others said this is just an accident waiting to happen. It also & more so I would say is the mobility scooter users fault for not recognising the fact your coat was sticking out & then catching it.

iggy100 wrote: »

The resturant supervisior offered to compensate for the damage and gave me her phone number and email address

A bit odd that just a supervisor would do this as I assume they are just an employee.

Ladydod75

I need to get help with jeans torn on a chair yesterday in a restaurant?
Never been on a forum before!

Ladydod75

My partners jeans were torn on a piece of metal sticking out of the chair, the jeans were almost new and quite expensive. We reported to the manager who was very defensive and non committal

bris

Did you take photos of the chair and the damage it caused?

pendragon_arther

Tangoed...

mattyprice4004

Ladydod75 wrote: »

My partners jeans were torn on a piece of metal sticking out of the chair, the jeans were almost new and quite expensive. We reported to the manager who was very defensive and non committal

Hope you got some pictures of the chair, if not you're stuffed

robatwork

Could have been much worse. You could have been attacked by a rogue chair armrest.