solar advice

macman

jooulez wrote: »

Hi everyone

Need some help with PV/Solar panels. My parents (in their 70's & 80's) have had a cold call (via phone call) from a company in Norwich called Green Home Energy Solutions. My problem is that they have been taken in by a sales persons speil, & believe what this person said to them. I didn't know anything about this until I visited today & saw the gumpf & they'd both signed a piece of paper (I only got a quick look so unsure what it was, but did see HUGE amounts of money in at least 3 boxes) I did try to explain to mum about a scam I'd seen on Watchdog or another type programme, but she was adamant that they were telling her the truth. As you can imagine I'm worried that they've signed something which may not be true, & going to be paying out money that they don't really have, & for something which they more than likely don't need.

Has anyone heard of this company in Norfolk??? & is anyone able to give me any advice, bearing in mind I only caught a glimpse of what may or may not be a contract, & how to convince my parents that this is a waste of their money.

Hope someone can help

Thanks

Julez

Did they sign the contract in their own home? If so they have 7 days to cancel, and this must be done in writing (and send it RD). Beyond that and they are committed and at the very least will lose their deposit if they break the contract.
The company appears genuine, and not a scam, but that doesn't mean that they're getting a good deal. Cancel if possible and then review at their leisure without sales pressure.

Discodave

Hengus wrote: »

Julez - have a read of paragraph 6.2.

https://www.recc.org.uk/pdf/consumer-code.pdf?t=201503020958

basically in short,

In these circumstances Code members must give the consumer the right to cancel without penalty within 14
days of the date on which the goods were all delivered to the consumer’s home. (This is known as the
'cancellation period').

razor344

Thanks for info

Any ideas on good cheap local firms in west mids