Nightmare setting up new router on Virgin (using old ntl modem and new belkin ac1000)

johnella08

Hi people, I'm looking for some help as this has really stumped me,

I'm on Virgin cable broadband with a very old ntl modem but I have a new Belkin ac1000 router, I wanted to get wireless as we have brought a new iPad.

When I set up the router I plugged in the modem into the WAN port of the router and gone through the setup and selected dynamic but nothing, ziltch, fa on either iPad or desktop PC.

I tried absolutely everything I can but get nothing, when I plug the modem into a normal ethernet the desktop gets internet but wireless still nothing.

Please help as I'm pulling my hair out here.

Thanks

poppy10_2

Virgin would have given you a new Superhub for £30, why would you buy a separate router?

poppellerant

If I remember right, the older cable modems could only work with one MAC address. I think if you power the modem off for a minute and restart it this might do the trick, If not, try resetting the modem and connecting again.

poppellerant

This is what I am referring to: http://homepage.ntlworld.com/robin.d.h.walker/cmtips/swap.html

Most domestic cable ISPs (including NTL, Blueyonder) have the cable modem configured to recognise only one client PC, by the MAC address of its network interface. Once the cable modem has learnt the MAC address of the first PC that talks to it, it will not respond to another MAC address in any way. Thus if you swap one PC for another (or for a router), the new PC (or router) will not work with the cable modem, because the new PC (or router) has a different MAC address to the old one. To reset the cable modem so that it will recognise the new PC, you must power the cable modem off and on again. Once the cable modem has rebooted and gone fully online again (indicator lights settled down), reboot the newly connected PC so that it makes a DHCP request, or manually make it request a new DHCP lease.

RumRat

poppy10 wrote: »

Virgin would have given you a new Superhub for £30, why would you buy a separate router?

If you have never had one and still have the old router, they would give you a new one for free after a polite phone call...;)

John_Gray

RumRat wrote: »

If you have never had one and still have the old router, they would give you a new one for free after a polite phone call...;)

And all you have to do then is to put the SuperHub into modem mode, and connect it to your own router. Should be extremely straightforward?

aerostar

http://www.belkin.com/uk/support-article?articleNum=8250

Clone your computers mac address to the modem.

Have done this with different modem and it worked fine with an old modem.

Roland_Sausage

With those old modems, all you should need to do is turn both modem and router off for 5 minutes.

Turn the modem on first, let it power up and then turn the router on.

There shouldn't be any need to be cloning MAC addresses or anything.

buglawton

I had to swap the prehistoric Virgin modem/WiFI router for a Superhub 1. Only then would it play nicely with my Asus router. Unlike previous models of Virgin cable modem/router, the Superhub 1 has in the web config page, a big button called "modem only". Select that, turn off the Superhub's own WiFI and connect a decent WiFi router to it and you're away.