is it time for fun games...

Sam_Fallow

or should I continue to play it straight?

Having successfully batted away 3 other tickets thanks to the forum, I would like opinions on what to do with the forth (and hopefully last) in this series.

Case History;
Date of offence 18/08/14
NTK ISSUED for £100 12/12/14 (by Elite Management - PCN Admin Centre)
Denial sent with proof of post.
Letter from ZZPS for £172 08/01/15
Reply sent to Elite/PCN.
Reminder from ZZPS 22/01/15
Reply to Elite/PCN 27/01.15.
Letter from Wright Hassal (same as found here)for £190 19/02/15

All the replies have repeatedly asked for a POPLA number and the last one gave them 14 days to reply.

Elite/PCN have not replied to any correspondence (though I bet if there was a cheque enclosed they would) yet all letters were sent with proof of postage.

So what to do now...

A.1. Reply in a short and straightforward manner saying the matter is now considered closed as they have failed to comply.

A.2. Reply with a heavily loaded sarcastic critical letter informing them in great detail where they have failed at every opportunity and finally telling them to k'off.

A.3. Send another formal letter just like all the others giving them the opportunity to supply a POPLA code with the dates updated. Copies sent to DVLA and BPA.

B. Ignore them.

Your thoughts please.

DoaM

Dear Elite,
You've already tried the same tactic with me on 3 other PCNs, and you lost for all 3. Are you really so stupid as to think you can win with this 4th PCN? Really? Really really?

This is your last chance to either cancel the PCN or send me a POPLA code. The next communication I make is to the BPA (as with the others), where they will force you to provide a POPLA code - where you will lose at POPLA (again) for yet another £27 + VAT.

You really must be racking up some serious infraction (?) points - how long before you're suspended from the BPA, and accordingly suspended from access to the DVLA database?

PS - any letters from your debt collector buddies and pretend solicitors at the next desk have been ignored.

Yours in mirth
REGISTERED KEEPER

Mike172

Funny Ive just got my 5th ticket through from UKCPM

Ill be sending them something a little different this time, much like the above. Long as I get a POPLA code.

Fergie76

You will have to make it clear that you are appealing, rather than just ranting or they won't provide a POPLA code.

bazster

I'd suggest, among other things, a complaint to the Solicitors Regulation Authority. I've sent you a PM.

Fruitcake

Fergie76 wrote: »

You will have to make it clear that you are appealing, rather than just ranting or they won't provide a POPLA code.

I think they are required by the BPA to supply a PoPLA code even if the motorist doesn't ask for one, so a complaint to the BPA should be sent each and every time a code isn't supplied.

bazster

As well as the complaint to the SRA that I have PM'd you about, you need to send complaints to BPA and DVLA that:

- The parking company is alleging keeper liability where none exists (the Notice to Keeper was way out-of-time for POFA purposes)

- The parking company has ignored your appeal (copy attached, with copy of proof of posting) and is now pursuing you through debt collectors and solicitors despite never responding to the appeal and never issuing a PoPLA Code.

You could also write to Right Hassle (don't 'phone them) pointing out the way-late NtK, that as a result there is no keeper liability, and inviting them to cease and desist contacting you. If it were me I would address copies of this personally to the senior staff listed here:

http://www.wrighthassall.co.uk/our-people/people/

I can see a Managing Partner there, a Partner/Chief Operating Officer, a Senior Partner and a Legal Director.

Given that Right Hassle has never actually heard of you these people will doubtless find your letter to be a Wright pain in the bum, which is good if it makes them think twice about getting into bed with scum like ZZPS.

At this stage I wouldn't mention to Right Hassle the matters about which you are (hopefully) going to complain to the SRA.

Sam_Fallow

Thanks to all for the replies. again it;s all quality advice. I'll put something together tomorrow to pop in the post on Monday.

'DON'T FORGET PROOF OF POSTAGE', I hear you all cry. Yeah, yeah, I hear ya.

Umkomaas

Definitely listen to bazster; always top quality advice.

Sam_Fallow

Having written to everybody mention in previous posts, we received this today.

Dear Mr Xxxxx
OurReference: 000000
OurClient: ZZPSLimited

I write further to your complaint received in our offices via email on 00 March 2015 and our subsequent acknowledgement dated 00 March 2015.

Having reviewed your complaint and investigated the matter I can confirm that we have now closed our file in this regard and returned it to our client ZZPS Limited.

I would like to take this opportunity to assure you that we take your comments seriously and it is not our intention for our letters to be interpreted in a threatening or intimidating manner. Having taken the above into consideration I am able to up hold your complaint and to confirm we are no longer instructed on this
matter. Please refer any future queries to our client, ZZPS Limited directly.

Yours Sincerely

Xxxxx Xxxxxx

Customer Assurance Department
For and On Behalf Of
Wright Hassall Solicitors LLP

It seems that Wright Hassall have done the right thing and backed out with some dignity. We shall be replying to them and thanking them for their actions.

I wonder what ZZPS will do next?

trisontana

"Having taken the above into consideration I am able to up hold your complaint and to confirm we are no longer instructed on this"

Does that mean they are disentangling themselves completely from ZZPS . Or just for this case?