Receiving an energy bill 3 years after moving

Cardew

bacon. wrote: »

Naedanger: Thank you for those links, amazingly helpful.

Cardew: There's no way of knowing the date the bill was raised. As above, they sent letters saying they were calculating the bill for 12 months after my move out date, each time I requested the bill. I then received nothing before moving in 2014, so if they sent it, it was over 2 years late.

Well it seems an 'open and shut' case; the bill is not valid.


However do make sure that there isn't an entry against your credit record. There obviously shouldn't be, but

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Hopefully the Npower rep who visits this forum might take details and tie up the loose ends!

nPower

bacon. wrote: »

Hi, I wondered if anyone could offer any advice or had similar experiences. At the end of 2011 I moved out of a property for which npower supplies the gas and electric. Multiple times over the next 12 months I requested a bill to my new address, receiving only "your bill is being calculated" letters. Yesterday, over 3 years later, a bill was received, not by me but to an address I'd stayed at for 4 weeks prior to moving, demanding payment within 7 days as well as an additional fee for having to "track down" the address.
Does anyone know the process I would have to follow here? I'm certainly not going to just pay the bill within the demanded timeframe when its taken them over 3 years to calculate it.
Any tips welcome!
Many thanks

Hi bacon

Thanks for your post.

It's disappointing that it's taken so long to provide you with your final bill.

As the community have correctly advised, any charges from more than 12 months ago that we haven't already billed you for (after payments) should be written off. If you've received other correspondence then we clearly had your forwarding address and you should have received a copy of the bill before a follow up letter.

If you can provide me with your account/address details using the information on our profile page, I'm happy to investigate this for you and clarify whether or not the bill is valid or needs to be written off.

If it is valid, we won't ask you to pay within the 7 days - I'm more than happy to discuss a payment plan with you if appropriate.

Mark any correspondence either for my attention or as MSE in the subject header, so we know to pick this up.

Regards

Jess