Ebay Delivery Estimates

mrcol1000

Just wondered if anyone else is finding that Ebay estimates have gone a bit haywire? Had endless complaints this week with Ebay telling people that second class items will take three weeks and Royal Mail Airmail two months.

Not sure if this is connected but invoices and sold items are not showing what postage service has been selected.

soolin

mrcol1000 wrote: »

Just wondered if anyone else is finding that Ebay estimates have gone a bit haywire? Had endless complaints this week with Ebay telling people that second class items will take three weeks and Royal Mail Airmail two months.

Not sure if this is connected but invoices and sold items are not showing what postage service has been selected.

I suspects hey are tinkering again, the systems are all a bit 'off'.

I've still heard nothing about being on the European sales booster, yet today I had a personalised email telling me that as I have such strong sales and so much stock I would be better off with a shop- and they would like me to trial one free for 2 months.......I have had a shop now for over 2 years

celestius

soolin wrote: »

I suspects hey are tinkering again, the systems are all a bit 'off'.

I've still heard nothing about being on the European sales booster, yet today I had a personalised email telling me that as I have such strong sales and so much stock I would be better off with a shop- and they would like me to trial one free for 2 months.......I have had a shop now for over 2 years

I got that invitation too for a basic shop, which I already have...

celestius

mrcol1000 wrote: »

Just wondered if anyone else is finding that Ebay estimates have gone a bit haywire? Had endless complaints this week with Ebay telling people that second class items will take three weeks and Royal Mail Airmail two months.

Not sure if this is connected but invoices and sold items are not showing what postage service has been selected.

Yes gave been having problems. And just got a request open the buyer has not received their item with this message
hi are these on the way? was suppose to be hear yesterday, but just want to know if on the way.
Does this mean a defect?!

ravenjet

celestius wrote: »

Yes gave been having problems. And just got a request open the buyer has not received their item with this message
hi are these on the way? was suppose to be hear yesterday, but just want to know if on the way.
Does this mean a defect?!

Yes it does mean a defect even if you send another item or the original turns up.

celestius

ravenjet wrote: »

Yes it does mean a defect even if you send another item or the original turns up.

Thought so. Ridiculous!
Have just managed to get back down to 0.61% defects after a slightly shaky December!

ravenjet

An item of mine got mis delivered last week, the buyer received the original (forwarded on after mis delivery) and a replacement on the same day but as I had not got the item to the buyer by the original date estimate the defect stays. Stupid system.

celestius

ravenjet wrote: »

An item of mine got mis delivered last week, the buyer received the original (forwarded on after mis delivery) and a replacement on the same day but as I had not got the item to the buyer by the original date estimate the defect stays. Stupid system.

I would change my dispatch time to 2 working days but I don't want to lose my Premium Service Badge!

soolin

celestius wrote: »

I would change my dispatch time to 2 working days but I don't want to lose my Premium Service Badge!

Same here, I'm hanging on to 1 day dispatch as that 15% comes in quite handy.

ballisticbrian

I would change my dispatch time to 2 working days but I don't want to lose my Premium Service Badge!

But I could trump that with more sales due to better rating.

soolin

ballisticbrian wrote: »

But I could trump that with more sales due to better rating.

TRS and 1 day dispatch should trump someone with a slower dispatch time...but this is of course ebay...