Refund on faulty item bought on Ebay

chillipip

Hi
I bought a towel radiator at the end of November on ebay (paid through Paypal) for our bathroom refit. It was advertised as new but not in original packaging. Upon delivery, I checked it and it looked okay to me.

Due to some delays in the building work it has only just been fitted. The builder immediately told me it had clearly been previously fitted as the valves were already inserted and there were remnants of grouting/paint on the radiator. In addition, as soon as it was fitted the radiator started leaking from a joint so it is also faulty.

Due to the length of time that has passed, do I have any rights in relation to a refund?

I tried to raise a dispute through Paypal but they said I should have raised the issue in November (I hadn't identified it as 'not new' and faulty at the time so this wasn't possible)

Any advice would be appreciated as I can't figure out my rights here and also through what channel I should be pursuing them.

Thanks
CP

glentoran99

chargeback on the card?

chancesare_2

chillipip wrote: »

Hi
I bought a towel radiator at the end of November on ebay (paid through Paypal) for our bathroom refit. It was advertised as new but not in original packaging. Upon delivery, I checked it and it looked okay to me.

Due to some delays in the building work it has only just been fitted. The builder immediately told me it had clearly been previously fitted as the valves were already inserted and there were remnants of grouting/paint on the radiator. In addition, as soon as it was fitted the radiator started leaking from a joint so it is also faulty.

Due to the length of time that has passed, do I have any rights in relation to a refund?

I tried to raise a dispute through Paypal but they said I should have raised the issue in November (I hadn't identified it as 'not new' and faulty at the time so this wasn't possible)

Any advice would be appreciated as I can't figure out my rights here and also through what channel I should be pursuing them.

Thanks
CP

Paypal rule are 180 days so you did something wrong or were perhaps a guest buyer?

chillipip

chancesare wrote: »

Paypal rule are 180 days so you did something wrong or were perhaps a guest buyer?

I wasn't a guest buyer and as far as I'm aware I haven't done anything wrong. PayPal said "In order for us to dispute an item, we must be told when you receive the goods. As you purchased the goods back in November, this is not something that PayPal can dispute."

chancesare_2

chillipip wrote: »

I wasn't a guest buyer and as far as I'm aware I haven't done anything wrong. PayPal said "In order for us to dispute an item, we must be told when you receive the goods. As you purchased the goods back in November, this is not something that PayPal can dispute."

Paypal disputes can be opened 180 days after purchase. You are doing something wrong.

chillipip

chancesare wrote: »

Paypal disputes can be opened 180 days after purchase. You are doing something wrong.

Thank you. Seems like I didn't do anything wrong as, upon further query, PayPal have refunded me. Their original response to me appears to have been incorrect.