Am I entitled to refund from university after not receiving promised qualifications?

lucasmeister

Hey guys

Not sure if this is the right section but would be grateful of advice..

I graduated a year ago from university with a degree. However during my course there were several Cisco qualifications as part of one of my main modules, Networking, which I took and then passed.

However the lecturer quit half way through and apparently because he was the Cisco administrator, nobody else had access or rights to provide the qualifications upon graduation. They couldn't seem to get hold of him because he went back to Nigeria (where he was from).

After I graduated I pushed the uni but they didn't seem to do anything. Since then I kind of gave up, but now I'm wondering if I did enough?

I consider these extra qualifications valuable for getting a job and they are also part of what attracted me to the course in the first place.

Can I claim a portion of my fee back if they cannot produce the qualification for me or something? or should I not bother?

Thanks

neilmcl

Were these qualifications advertised as being part of the course prior to you applying?

lucasmeister

neilmcl wrote: »

Were these qualifications advertised as being part of the course prior to you applying?

Quote - "Furthermore, the technical element has been underpinned by a number of professional certification programmes including Microsoft, HP and Cisco, that can optionally be taken by students
through levels 4, 5 & 6. This should provide a considerable advantage when entering the jobs market."

wealdroam

Did you do this course in the UK?

lucasmeister

wealdroam wrote: »

Did you do this course in the UK?

Yep at Bucks Uni

pathtofreedom

Did you take the exams? Were they through pearson vue? You should just be able to contact them to get copies of the certificates if you passed the exams.

If you haven't done the exams yet were you given vouchers for the exam as they normally have a time limit to use them in so that has probably expired by now as well.

lucasmeister

pathtofreedom wrote: »

Did you take the exams? Were they through pearson vue? You should just be able to contact them to get copies of the certificates if you passed the exams.

If you haven't done the exams yet were you given vouchers for the exam as they normally have a time limit to use them in so that has probably expired by now as well.

I already took the exams and passed, but did not receive the certifications because the lecturer who was the Cisco Instructor left the uni. They were through Cisco Networking academy. There was no vouchers. It was all coordinated and moderated by the uni. I tried contacting Cisco before but they said there's nothing they can do without the lecturer.

lucasmeister

LilElvis wrote: »

And is the university based in the UK?

Yep it was

Mupette

Who was the assessor? There should of been one, unless you did it online at the manufactures website

As the university advertised this as part of the course, it is there responsibility to provide an administrator for this, see it as a contract that has been broken by them, they should of replaced the cisco guy with another one, if they couldn't find one that's not your problem its theirs

arcon5

I don't see why you wouldn't be entitled to damages of some sort from the university here.
I think it's time to send a strongly worded letter giving them a deadline to investigate the issues before you take legal steps to remedy the situation.

You could I suppose, find out how much it would cost to get the same qualification elsewhere and seek reimbursement or seek a partial refund to reflect the fact they haven't delivered what they said they would