travel republic-wrong prices

curlysan

I received emails and texts today to go to my booking.. On opening them they are saying that 2 hotel rooms I booked 3 days ago in Portugal had been priced wrongly, even though I had received confirmation of my bookings at the time via email. They give me 3 options, cancel and get full refund, pay over £600 extra per room, or rebook and get 5% discount... This surely isnt right ? How can they pull the booking from me once I've had confirmation. Plus it was advertised on trivago and travel republic at the price I paid for at least 2 days .

Caz3121

I assume this was a pricing error

section 10 here https://www.travelrepublic.co.uk/terms-and-conditions/agency-terms.aspx
" in cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only."
You don't give the price details but I assume with a £600 difference to pay this looked like a "great bargain" as it was clearly the incorrect price

vuvuzela

curlysan wrote: »

I received emails and texts today to go to my booking.. On opening them they are saying that 2 hotel rooms I booked 3 days ago in Portugal had been priced wrongly, even though I had received confirmation of my bookings at the time via email. They give me 3 options, cancel and get full refund, pay over £600 extra per room, or rebook and get 5% discount... This surely isnt right ? How can they pull the booking from me once I've had confirmation. Plus it was advertised on trivago and travel republic at the price I paid for at least 2 days .

I agree with Caz3121. Those '2 days' aren't any reason for them to honour your booking. Errors happen. For example, they might well have been over a weekend with no IT support to get the webpage amended. Which, as you booked 3 days ago therefore on Saturday, seems very likely to be the case and you clearly knew it was a pricing error and were looking to take advantage. Get the refund and find somewhere else, you've got no leg to stand on on this one.

Hintza

Can you find similar rooms from competitors similarly priced to your original price? If so you might have an argument.

curlysan

I see what you're saying, but I know these hotel prices have been sold at this lower price on other dates, and in fact on the dates I booked, but a few months ago. So its not like its just a bizarrely cheap price that looked like an error, especially as they were advertised as last room left at this price... Also I questioned this new price I was quoted, and now its suddenly only £200 more, not £600... So I do feel they were trying to rip me off don't you ?

hcb42

It sounds like a genuine error in their pricing.

I dont think they were trying to rip you off. It's sometimes easier just for them to negotiate with you, so they make a loss compared to what they were meant to be charging, but in the interests of closure, they have now offered a better rate.

I've done that myself in the (rare) occasion I have been in the same boat.