Travelodge Rant!!

HBPencil

Booked two nights away directly through the travel lodge website, i am now no longer available to travel so rang up to change the booking.

Firstly when i explained that i could no longer travel the phone operator cancelled the stay without my permission (i was not eligible for a refund), when i stated i did not want to cancel but change details he reinstated the booking. I explained i would like to change hotels and dates but had found a hotel with the exact same prices. He said this was fine and started to change the booking before realising i wasn't allowed to change hotels.

How on earth am i not allowed to move hotels within the same chain that are the same price!?

p00hsticks

HBPencil wrote: »

How on earth am i not allowed to move hotels within the same chain that are the same price!?

It's in their T & C's (extract below) which you would have acknowledged you had accepted when you booked. Note that even of you'd had a flexible booking it only lets you change the dates and room type, not the hotel (although of course you would have been able to cancel and get a refund with a flexible booking, and then rebook at the new hotel).

Changing your Booking

1. With any flexible room rate booking, subject to availability, you may change the length of stay, the room type and/or the scheduled date of arrival. You must notify us before midday on your scheduled date of arrival of any changes..
2. With any saver room rate Booking (or sale rate), subject to availability and conditions (the room must be the same rate at the same Hotel), you may change the scheduled date of arrival and/or the room type. You will pay the change fee for each change made. It is not possible to upgrade your room type or room rate. For details on the change fee click here.
3. With any saver or sale room rate Booking, you may increase the length of stay, subject to availability and payment for any additional nights at rate applicable at the time the amendment was made.

lilynolife

I had booked a room at a Travelodge in Liverpool Street just before Christmas. When I arrived to book in, my room was not available. They eventually transferred me by taxi to another Travelodge a mile away.

Seems to me, they're happy to change your hotel when it suits them!

Travelodge are renowned for overbooking their hotels!

Maybe you should put that argument to them!

Good luck

sew109

Did you book a flexible rate or a savers rate ?

Most of the lodge hotels offer both of these if you book the savers rate you pay slightly less but are not able to change the booking, if you book a flexible rate you pay a bit more to give you the ability to change or cancel if your plans change./

Without meaning to sound mean if you dont pay the premium to allow you to change or cancel your booking why should they let you when you have chosen a rate that does not give you this ability

If you booked with your credit card you may be able to get your money back depending on the reason you cant make the booking.

Voyager2002

sew109 wrote: »

If you booked with your credit card you may be able to get your money back depending on the reason you cant make the booking.

Highly unlikely, unless the card comes with insurance of some kind.

stockton_2

With Travelodge it seems to be a choice between "flexible" and "inflexible". In the past, saver rates were often very low compared to the flexible rate. We often used to book a week in London, months in advance. for less than a hundred quid. In those cases it was understandable that if you could not take up your booking you lost it, unless you took out, and were covered by the TL insurance. You certainly were not allowed to change the booking venue or dates.

Now that price differentials seem to have narrowed it often makes more sense to book the flexible rate. If you book the saver rate and are unable to keep the booking you basically forfeit the money.

Once you understand how the TL system works you learn to live with it. TL are generally, good clean budget hotels.