MSE News: Lloyds is worst offender for wrongly rejecting customer complaints

Crabman

Is there a penalty applied by the regulator for unfairly declining complaints? The ombudsman service doesn't punish firms, so in these circumstances, who does?

There will be a number of customers who simply didn't escalate their complaint(s) to the ombudsman, resulting in an obvious advantage for the financial firms.

Pincher

colsten wrote: »

That's a bit extreme. Hope you found someone else/better to love since.

They had proper mahogany counters.


These modern foyers with IKEA laminated furnitures, yuk.