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How do you ask a ebay seller for a partial refund
samsung_laptop
Posts: 301 Forumite
I've had to contact an ebay seller about an item I bought from them and they told me to send it back for a full refund but with the price of postage I think I can repair it cheaper. So is there a way I can ask for a partial refund.
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samsung_laptop wrote: »I've had to contact an ebay seller about an item I bought from them and they told me to send it back for a full refund but with the price of postage I think I can repair it cheaper. So is there a way I can ask for a refund.
If the seller is not willing to refund or pay for your return postage costs then open a case for not as described. You should get a pre-paid label or ring Ebay and they should provide one.0 -
Without being flippant, how about asking the seller "can I have a partial refund of £x".samsung_laptop wrote: »So is there a way I can ask for a partial refund..0 -
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samsung_laptop wrote: »I was going to ask the seller for a partial refund but I don't know how much to ask for. If I send the item back it's going to cost £3.90.
Only you can know what is a reasonable amount to offer that is worth it to you.0 -
samsung_laptop wrote: »I was going to ask the seller for a partial refund but I don't know how much to ask for. If I send the item back it's going to cost £3.90.
If it's faulty you won't be paying. eBay labels are charged to the seller.
Why don't you message him, using "I have a question about the item" and let him know you can repair it for £x and would he be prepared to cover the cost?0 -
Sellers are increasingly aware of buyers claiming that the item sold to them has a fault and that they only need a refund of £x to fix it.
Consequently, a standard seller response is now "return the item". This reply tends to focus the mind of the purchaser on whether the item needs repair or not....
I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.0 -
chancesare wrote: »If it's faulty you won't be paying. eBay labels are charged to the seller.
What happens if it is a private seller?0 -
What happens if it is a private seller?
In a SNAD case buyer still pays return costs if a case is open.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I've been to town and I can do a quick fix for just under £2 so would it be fair to ask for a £3 partial refund.chancesare wrote: »If it's faulty you won't be paying. eBay labels are charged to the seller.
Why don't you message him, using "I have a question about the item" and let him know you can repair it for £x and would he be prepared to cover the cost?0 -
samsung_laptop wrote: »I've been to town and I can do a quick fix for just under £2 so would it be fair to ask for a £3 partial refund.
What's the extra £1 for?0
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