courts follow ebays example

Brooker_Dave

Ebays dispute model so good it may be the basis for a replacement to Small Claims Courts:

"A new report from the UK's Civil Justice Council explores the potential of ODR (online dispute resolution) for civil disputes of value less than 25,000 pounds. The report includes eBay as an example of a working online dispute resolution system.


While the report itself states it doesn't endorse or recommend any of the systems it describes, its primary author Professor Richard Susskind has been talking up eBay's dispute resolution as a workable model.


According to the BBC, "Prof Susskind said (eBay's) model was "remarkable" and could be used in a similar way in the civil courts system which was "too costly, too complex and too slow,"" and he appeared on BBC Radio discussing the report.


"ODR is not science fiction. Famously, each year on eBay, around 60 million disagreements amongst traders are resolved through ODR. This is a well-established way of resolving disputes, appropriate for the Internet age.""

http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2015/2/1424141431.html

Perhaps the people who wrote the report have never sold anything on ebay??

mrcol1000

I do not think they are suggesting that Ebay Customer Services take over making decisions from the small claims court.

For small amounts of money, some kind of on-line mediation and an independent judicator makes perfect sense. It would save people a lot of time and money. Each side is given a deadline to upload their side and evidence. After this date the judicator makes a decision based on the evidence.

It would free up the courts, save money and make small claims court a lot more accessible. A lot of people are intimated by the idea of going to court so do not bother.

enfield_freddy

if parking eye would go tits up , there would be time in courts

RFW

You're late on this one Dave, it was on the BBC a week ago.
http://www.bbc.co.uk/news/uk-31483099

I love this line "It notes that the dispute resolution system run by eBay settles 60 million disputes between small traders every year."

What it doesn't note is that he majority of those are someone asking where there item is only to close it five minutes later when the postman turns up with it.

Bear in mind that many courts still use faxes then you can see this being an idea worthy of Baldrick.

RMS2

mrcol1000 wrote: »

For small amounts of money, some kind of on-line mediation and an independent judicator makes perfect sense.

They already have mediation over the phone (a step up from posting online), but even that has its problems.


Used it last week. My claim quite clearly stated that I was going to court because the wrongful actions of the company had incurred me direct costs. Secondary, the wilful ignoring of me and willingness to enter into any sort of settlement, had made the court the only route to go down.


Covered my bases, cost incurred directly, claim for that, tried to sort it out with company before trying court, no success.


Even then, the mediator was trying to suggest that the other side didn't see where they had let me down in customer service. Only when I said, this is secondary, it compounds the claim, but the claim clearly states they have incurred me costs and I've had enough of this, I wish to proceed to court, did he go back to them and they paid up (I have the cheque).


It was clear in black and white, my claim was not for bad service, yet for some reason we started going down this route, until I put a halt on it. Being able to sit in front of a judge who understands this and doesn't allow obscurification is the only answer.

RFW

RMS2 wrote: »

They already have mediation over the phone (a step up from posting online), but even that has its problems.

Telephone mediation is a bit pointless in my experience, I've mentioned on here before someone took me to court (eventually thrown out when they never even turned up). I asked for telephone mediation, they called once, left a message with no phone number, when I finally got back in touch with someone it was too late and was already set for court.