Elderly relative and calls to 118500

Mojisola

cavyslave wrote: »

Great news, I finally managed to resolve this. Got through to Natalie at BT who has sorted everything out for me. She has blocked calls to 118, 123 and 100 numbers and he can now call 10 nominated numbers only so no chance of any more expensive calls to premium rate numbers.

This is obviously something they don't pubicise and I really had to do some digging to get them to admit that there actually IS a way to block calls to those kind of numbers. So anyone with an ageing relative suffering from dementia or Alzheimer's, or someone with mental health issues (she told me a lot of people with OCD continuously call the talking clock for instance!) you must persevere because they can block those numbers from being dialled, they just don't want to.....

It would be worth Martin mentioning this in his blog so that the word gets around.

macman

The problem is of course is that calls are now only allowed to the ten preset numbers-you cannot call any other 'new' numbers once the ten presets have been allocated.

cavyslave

Not a problem at all Macman, I had difficulty actually finding 10 numbers as all of his relatives are dead. I only managed to get to 7, and 5 of those belonged to various care agencies who look after him.