cattles plc/citifinancial europe

dannyboy1974

Not sure if anybody has any advice. I had a HP with Citi who were Associates Capital corporation in June 2001. This was then bought by Cattles in September 2002. Citi keep insisting that when Cattles bought my HP they are liable for the PPI.

nottoolate

who was the ppi paid to throughout the policy?

dannyboy1974

I paid Citi for the first 17months then Welcome finance for the remainder

dannyboy1974

Any ideas as they are both blaming each other

dannyboy1974

Please please help

nottoolate

have patience as its quiet here on a sunday

dannyboy1974

Ok thanks, sorry but they are doing my head in

sun73

You could ask FOS who is responsible for the sale and check the FSA register "financial services firm" for some clarification. Type the name of the business and then click on tied agents, principles, names, contact for complaints etc, this might provide some clues at to who is liable for the HP.

Nasqueron

The complaint always goes to the seller (it's miss-SOLD after all )

If a company has bought the company your policy was sold by, you complain to the new company. If it was a HP, you need to complain to whoever sold the HP, not the finance provider, they have no liability.

Bear in mind that if your product was paid off before a company was sold, they may not have carried records over

dannyboy1974

Well Cattles bought Associates Capital Corporation Car Loan Portfolio in September 2002. Associates are now Citi and they insist that when they sold my HP that Cattles are liable

Nasqueron

dannyboy1974 wrote: »

Well Cattles bought Associates Capital Corporation Car Loan Portfolio in September 2002. Associates are now Citi and they insist that when they sold my HP that Cattles are liable

Still whoever sold it.

Do bear in mind that if your car loan / HP was before 2005 then you've got very little chance as they were not regulated then so don't have to consider complaints.

Who actually SOLD you the product (e.g. a car dealership?)