We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
ASDA online grocery (bit of a vent, but now praise)
Sally_A
Posts: 2,266 Forumite
Feeling narky last night (10.30pm ish), had to confirm my final order by midnight for a Saturday delivery.
Anyhow, as my Delivery pass expired at midnight Friday, my Saturday delivery was showing a £6 charge - EEK! Despite auto renew being confirmed in the email to me on 20th Jan, it just wasn't happening - face facts £5 for a months delivery is pretty good value. Spoke to "Steve" in the call centre, he put a free delivery pass on my account within 5 mins of the call. WELL DONE ASDA.
When he asked if he could help with anything else (silly boy), I mentioned that last weeks oven chips were substituted with frying chips. I managed to give these back to the driver, but only after I'd signed off the order (he also delivers to next door, so nabbed him as I was putting away the frozen stuff and before he left). Delivery driver said he's put a credit through when he got back to the shop, but it didn't seem to have happened. Lo and behold, tonight I get an email confirming the refund.
Nice one ASDA!
Anyhow, as my Delivery pass expired at midnight Friday, my Saturday delivery was showing a £6 charge - EEK! Despite auto renew being confirmed in the email to me on 20th Jan, it just wasn't happening - face facts £5 for a months delivery is pretty good value. Spoke to "Steve" in the call centre, he put a free delivery pass on my account within 5 mins of the call. WELL DONE ASDA.
When he asked if he could help with anything else (silly boy), I mentioned that last weeks oven chips were substituted with frying chips. I managed to give these back to the driver, but only after I'd signed off the order (he also delivers to next door, so nabbed him as I was putting away the frozen stuff and before he left). Delivery driver said he's put a credit through when he got back to the shop, but it didn't seem to have happened. Lo and behold, tonight I get an email confirming the refund.
Nice one ASDA!
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards