Ebay CS told me to find alternative to Royal Mail for large letter delivery.

ravenjet

In short, my A4 large letter <100g sized item did not arrive within the estimated delivery time, buyer opened case, I sent another but this time signed for at my expense. Both items arrived on same day, the first one had been mis delivered to another office block in the same city then forwarded on (note hand written on envelope to say this) . Buyer was happy as they now have 2 items and closed case but I still keep my defect as items arrived after the estimated delivery time. When I tried to get defect removed Ebay CS advised me if I didn't want this to happen again I should find an alternative to Royal Mail for letters :mad:

the_lunatic_is_in_my_head

CS are correct that eBay's view is it is your choice to use Royal Mail and if they cause you too many problems you should change to another provider, despite several members of staff on the eBay community forums being asked to provide the details of a service that delivers 100% (forget cost, practicability, etc), this has never been responded to.

Basically it's nonsense, eBay won't remove the defect and you'd have a more intelligent conversation discussing the matter with a 3 year old, you just to have move on and forget it.

RFW

It is a stupid system, but then again, your item arrived late so that really is the point of the defect system. If that's the only late arriving item then it probably won't make any difference. If there are several more in a short space then there is a pattern, which is precisely what the defect system is for.

ballisticbrian

Just change you settings to two days dispatch but dispatch the same day. It's called "managing customers expectations" and eBay wont do it for you.

ravenjet

ballisticbrian wrote: »

Just change you settings to two days dispatch but dispatch the same day. It's called "managing customers expectations" and eBay wont do it for you.

That is exactly what I have just been doing, stuff my trs with dispatch in a day I can't be bothered any more.

ballisticbrian

I am a top rated seller, but I don't bother with a piddly 15% off final value fees or whatever it is.