UKPC - Parking ticket McDonalds - I asked on day about staying longer.

KRisBear19

Hello.

New to this forum.
Tried to read some information here but reading and just not sure which action should I take first, therefore I thought I would ask you guys.

On 11/02/15 I was having a catch up, lunch and coffee with a friend.
After 50 minutes in McDonalds, we realized we will be here longer than 90 minutes therefore I went to ask assistant manager can I speak someone about the parking. She straight away gave me piece of paper and pen and said white registration number I said that I will write my friends too, she said its fine.
I went to window, wrote make and models of cars and also registrations number and gave her the piece of paper, got my coffee and went back being relaxed now that I won't get fine or my friend.

Today I received a letter saying that I stayed 2:20h instead of 90 minutes and McDonald and camera registered pictures of my times of arrival and when I left.
Pictures are presented on charge notice too.
Usual stuff 50 pound or 100 after 14 days.

My first idea is to go on Monday/Tuesday directly to McDonalds with my friend and ask to speak to store manager about unpleasant situation we have before of incompetency of the staff working there. Look at cameras in store when I was writing and giving piece of paper to staff member and get copies of that recording. If conversation won't work then make a complain ?

First time got a charge notice from UKPC or private companies therefore not sure how to tackle this.

Thank you for all your help in advance.

Fruitcake

KRisBear19 wrote: »

Hello.

New to this forum.
Tried to read some information here but reading and just not sure which action should I take first, therefore I thought I would ask you guys.

On 11/02/15 I was having a catch up, lunch and coffee with a friend.
After 50 minutes in McDonalds, we realized we will be here longer than 90 minutes therefore I went to ask assistant manager can I speak someone about the parking. She straight away gave me piece of paper and pen and said white registration number I said that I will write my friends too, she said its fine.
I went to window, wrote make and models of cars and also registrations number and gave her the piece of paper, got my coffee and went back being relaxed now that I won't get fine or my friend.

Today I received a letter saying that I stayed 2:20h instead of 90 minutes and McDonald and camera registered pictures of my times of arrival and when I left.
Pictures are presented on charge notice too.
Usual stuff 50 pound or 100 after 14 days.

My first idea is to go on Monday/Tuesday directly to McDonalds with my friend and ask to speak to store manager about unpleasant situation we have before of incompetency of the staff working there. Look at cameras in store when I was writing and giving piece of paper to staff member and get copies of that recording. If conversation won't work then make a complain ?

First time got a charge notice from UKPC or private companies therefore not sure how to tackle this.

Thank you for all your help in advance.

By all means go and complain but also read the Sticky thread for NEWBIES at the top of the main page. This tells you everything you need to know about parking tickets on private land and how to appeal them.


Do not pay, do not ignore, do not reveal who was driving. Make sure you don't miss the appeal deadline.

KRisBear19

Hello everyone,

Right I have red the newbies thread I will follow the template provided there however I have one question.

During my stay at McDonald, I read the sign and I went to tell staff there about staying longer as sign suggested if you plan on staying have chat with assistant manager. They took my registration to put on system to not be charged and said it's fine no problem.
Therefore it is their fault.

Should I put that as a one of the points when writing the appeal letter ?

But by doing that I say I read the sign which point is stronger ?

Tomorrow going to complain to that McDonald if they can't do nothing about that, then of course appeal and also read sometime we can win by appealing to main office which I will do as well and send nasty letter to them. Will try take some names too.

Sorry for silly questions.

Thank you.

Fruitcake

KRisBear19 wrote: »

Hello everyone,

Right I have red the newbies thread I will follow the template provided there however I have one question.

During my stay at McDonald, I read the sign and I went to tell staff there about staying longer as sign suggested if you plan on staying have chat with assistant manager. They took my registration to put on system to not be charged and said it's fine no problem.
Therefore it is their fault.

Should I put that as a one of the points when writing the appeal letter ?

But by doing that I say I read the sign which point is stronger ?

Tomorrow going to complain to that McDonald if they can't do nothing about that, then of course appeal and also read sometime we can win by appealing to main office which I will do as well and send nasty letter to them. Will try take some names too.

Sorry for silly questions.

Thank you.

As far as appealing to the PPC is concerned, what happened on the day is irrelevant so don't bother to put it in your appeal. It is however relevant to your complaint to muckdonalds. Point out to them that you will become an ex customer if they don't get the PCN cancelled.

Cygnus_Alpha

Fruitcake wrote: »

As far as appealing to the PPC is concerned, what happened on the day is irrelevant so don't bother to put it in your appeal. It is however relevant to your complaint to muckdonalds. Point out to them that you will become an ex customer if they don't get the PCN cancelled.

Agreed. I would actually go further and say that if they don't get it cancelled, you would be expecting McDonald's to reimburse you.

KRisBear19

Hello guys,

So today myself and my friend went to the McDonald's which claimed we stayed too long. We asked to speak with manager about parking and shift manager came over. We explained the situation and she asked do we have our letters of fine with us.
We said yes and she said she will take it and contact the UKPC to cancel our fines.
We asked, can we have what she said in some sort of written way with signature as a proof.
She said no problem and we waited few minutes she came back again and said that she sent email to UKPC herself to cancel fines just now, gave store number, gave her name and said if there if anything else to to come back and see her.
She gave us our original letters back.

I was very much impressed the way she handled it now just hope it is rally canceled and I won't have to worry again.

BTW do you know good material to fight private land.

I studied only criminal law not civil hehe.

Thanks to everyone who helped and read this thread.
Really much appreciated.

Half_way

BTW do you know good material to fight private land.

A spade? although ive heard that fighting with private land can be dirty business at times.
However if you are talking about private parking tickets take a look at the newbies thread plenty of info there

wiogs

There are no fines, never have been never will be - you got an invoice.

"BTW do you know good material to fight private land"

What does this mean?

KRisBear19

Sorry I meant to ask about any material/sources/literature which was written to challenge private parking tickets which have been issued by private companies.

Sorry again for ambiguity, it shows it is good to read something before you post.

DoaM

As already said, the NEWBIES sticky gives pretty much all the info you need.