Bt Broadband Driving Me Nuts!!!!!!!!!!!!!!

agentsquirrel_2

We had BT broadband put on about four weeks ago and it worked for a week. then we got a page which kept saying the cable was unplugged etc. several phone calls to the Broadband 'helpline' ensued and it still didnt work. two weeks went by, phoning them, them phoning me. still nothing. an engineer arrived on the 5th of July and said the fault was on the line between the telephone pole and the junction box and the cable had degraded badly so he was going to ring another engineer to sort it.
that was the last i heard until my husband yesterday phoned them again. guess what. more of the same, do this with the hub; done it, unplug this, did that, we have done it all. several times over and as it now stands i'm on a dial up connection with my bt line which is costing me between 4p and 1p a minute. something i shouldnt be paying for. any one got any suggestions. i know it sounds awful to say but although the call center staff where helpful i had a hard job understanding them and vice versa as i think the call center is india so we're just running around in circles getting nowwhere fast here. HELP, i just want my broadband on!!!!:mad:

Heinz

agentsquirrel wrote: »

..... i'm on a dial up connection with my bt line which is costing me between 4p and 1p a minute. something i shouldnt be paying for. any one got any suggestions.

I can help with cutting your (temporary) dial up costs.

Sign up with 1899 or 18185 or 18866 and use http://www.geoisp.co.uk/ - dial up access for 5p per call (no per minute charge).

telephone_man

And I can help with the reason why you are posting!

Firstly, regarding the Tech help in India. Everytime you call the advisor has to go through the same troubleshooting steps at the start of every call. Not very customer friendly I know. If you feel that you are getting nowhere with this then call BT Broadband Customer Options on the number below and tell them that you have a Broadband problem and you wish to speak to UK technical help because there is a communication problem when you speak to India.

Regarding your temporary dial up service - my advice is not to use another dial up company you dont want any more hassle just tell BT that you want the charges refunding for the time you have spent without BB.

Drunkstar

telephone_man wrote: »

Firstly, regarding the Tech help in India. Everytime you call the advisor has to go through the same troubleshooting steps at the start of every call. Not very customer friendly I know. If you feel that you are getting nowhere with this then call BT Broadband Customer Options on the number below and tell them that you have a Broadband problem and you wish to speak to UK technical help because there is a communication problem when you speak to India.

NO NO NO!!!!

COT cannot do this anymore, we can only send an email to the UK team to contact the customer back within 24 hours. And we can only do that much if the customer has been passed to us from the offshore THD and provides us permission verified by his/her user details.

telephone_man

That is for THD account manager.

If she wants to speak to UK help she can request this.

Drunkstar

No she cannot!!! The account manager IS the onshore department. We are not allowed to transfer to there anymore.

Mind if you are lucky you MAY get a manager who will try, but teh number was deactivated and so they may have no luck even if they are willing to break procedure.