Scottish Power - Help??

t.coopz

Hi,

I moved into a Bellway home in August. Unfortunately we had no say over who supplied our energy. It is now 6 months on and I have not had anything from them - not even a welcome pack.

I have been in touch several times over the phone - each time being told there is no record of me or the serial numbers provided for gas/electric meter. They make me check and then when I clarify the information they tell me it will all be taken care of and a pack will be sent in the post. After doing this 3 times I decided to complain.

I wrote a series of emails to the company through their complaints procedure and was once again told that there was no record of my address!!! I know that I am going to be hit with a massive bill but I just can't get them to acknowledge us.

My brother lives next door and he is having exactly the same problem.

What should we do??

ariba10

Put away each month the payments you guesstimate you should be paying and sit back and wait.

JJ_Egan

Try swapping to a cheaper tariff via a comparison site .

How do you know the supplier is Scottish Power ??

t.coopz

Bellway told us. They also gave us a copy of the paperwork which they filled in registering us

t.coopz

I have been putting money away for this but have no idea what rate or tariff I'm on.

Scottish Power are an absolute shambles

JJ_Egan

t.coopz wrote: »

I have been putting money away for this but have no idea what rate or tariff I'm on.

Scottish Power are an absolute shambles

Standard rate tariff until you change to a cheaper tariff .

macman

The choice of suppliers was yours from day one. Just because Bellway registered you with SP, you were free to commence a switch from the day you moved in. However if the supplies are shipperless you need to resolve that firstL Google 'who is my gas supplier'?
As long as you took opening readings, then you know exactly what you have used since and so you can easily calculate your eventual bill from SP. As stated above, it'll be on the (expensive) Standard tariff.

PAINTBRUSH_POL

I moved house in Spring last year, I looked into changing to get better energy prices and wanted to change supplier last year but was made aware that my meter on the NATIONAL DATABASE was showing a different postcode to that of my address. After having one or two teething problems after moving in and then having new heating installed and not using much until after October etc, I informed Scottish Power before Xmas of the correct details, they informed me it could take upto 6 weeks to update etc, I chased it up again end of Jan 2015 and was assured details have been updated on the National Database... I called again last week only to find out I have been told a pack of lies by my supplier and no instruction had been acted on prior to xmas at all. As a result I am unable to change to dual fuel with a cheaper supplier because of this so whilst I am not locked into any deal with them, they have cost me money by holding me back from changing suppliers etc.

If you are not happy with the customer service from your energy supplier, log an official complaint, you will be hounded by many emails ... but if you are still not happy with the result... report your supplier to the Energy Ombudsman .... The Big Six are a nightmare... I just can't wait to get away from them....

t.coopz

They have now been in touch and I have been assigned someone who is keeping me informed of their progress to put this right. Basically I get a phone call every couple of weeks to say nothing has changed!

This is a total mess and would avoid this company at all cost!