PPI rejected 3 years ago

Buddy2105

Hi can someone please advise: I sent a letter to my bank (Clydesdale) 3 years ago asking for a refund on my PPI, they rejected this, they enclosed a copy of my application. I have since found out that as nobody explained what I was signing for then I should have been eligible for a refund. It has also been brought to my attention that Clydesdale Bank are re examining previous applications that were rejected, my question is should I reapply or leave it for them to contact me as they're saying they shall contact customers who were rejected unfairly. Thanks in advance for any help

dunstonh

I have since found out that as nobody explained what I was signing for then I should have been eligible for a refund.

The system is not based on eligibility. You make a complaint stating your reasons and they investigate your complaint and decide if there was a wrongdoing or not.

On non-advised sales, there is no requirement for them to explain beyond a basic level what you are buying. On postal or internet sales, the documentation needs to be available but no-one needs to speak to you about it.

It has also been brought to my attention that Clydesdale Bank are re examining previous applications that were rejected, my question is should I reapply or leave it for them to contact me as they're saying they shall contact customers who were rejected unfairly.

You can ask them to review your case. It may or may not be one that will be auto-checked. However, you need to adjust your thinking as "asking for a refund" or "eligible for" is not the situation. You need to state the wrongdoings that you believe and supply evidence to support allegations (where you have evidence).

addedvaluebob

Banks have routinely 'managed down' their uphold rates and over the last few years have been told to re-visit these cases. Was this because the original review was accurate fair and honest? You decide.

You should write to Clydesdale and tell them you want the case re-opened based on what you have heard and tell them you believe you were treated unfairly in the original review. If they have not reviewed your case properly then your complaint should be upheld and you will be 'eligible' for a refund

magpiecottage

addedvaluebob wrote: »

If they have not reviewed your case properly then your complaint should be upheld and you will be 'eligible' for a refund

Not necessarily.

It is possible for an error to be made but not resulted in a loss - either at the sale stage or the complaint case.

For example, the complaint investigator might not have checked for evidence that the adviser said the policy was compulsory. A review of this might double check to see if there was such evidence but, if not, the the original investigator's decision would have been no different if they had simply not made that omission.

That is not to say they will not find a change but they might.

And if it was done properly first time then, unless they make the mistake of giving you a further opportunity, they will be able to timebar taking the matter to FOS.

You can ask, though.