Seller claims to not have received bank transfer funds (Santander to Lloyds)

Terrum

Lloyds_Bank wrote: »

if another bank contacts us regard a potential missing payment, we'll be able to confirm to them that the money was (or was not) received successfully to the account details you provided.

That is incredibly useful. Thank you. I think I'll do just that!

PeacefulWaters

Terrum wrote: »

That is incredibly useful. Thank you. I think I'll do just that!

As I stated several hours ago ... "It's up to your bank to find the money".

Terrum

PeacefulWaters wrote: »

As I stated several hours ago ... "It's up to your bank to find the money".

Well I apologise but the way you worded it wasn't clear, in that case. Pretty sure there's a big difference between 'their bank can call your bank' and 'it's up to your bank to find the money'. Thanks for your help anyway.

System

If it's a Faster Payment, YOUR bank can confirm that it's been successfully received. They may even provide a screen with this data on your internet banking service.

You'll probably still need to use a small claims action if it's a scam.

Terrum wrote: »

Well I apologise but the way you worded it wasn't clear, in that case. Pretty sure there's a big difference between 'their bank can call your bank' and 'it's up to your bank to find the money'. Thanks for your help anyway.

grumbler

Terrum wrote: »

With enough proof I can take it to small claims

For this you need the name and the address that the bank will never tell you because of the stupid DPA.
Even if the seller gave you the name, it isn't used in FP and, if the seller wanted to deceive you then the name most likely was fake.

/ trading standards.

You must be joking.

agrinnall

PeacefulWaters wrote: »

As I stated several hours ago ... "It's up to your bank to find the money".

And as I repeated not long after you.

agrinnall wrote: »

Of course, the real issue is that Santander are talking out of their backsides, they know that Lloyds will be unable to talk to you so the first thing you should do is go back to them - I'd do it by phone rather than in branch as the branch staff are unlikely to be able to do this - and say that you want the payment traced to confirm the account that it has arrived at.

I'm not sure how much clearer we needed to be.

agrinnall

grumbler wrote: »

You must be joking.

I was going to say that too, but I though it might be a bit harsh to destroy the OP's faith in the abilities of TS to do anything at this stage .

grumbler

I'd say at any stage - generally - and in this case in particular.

Police is a more realistic place to ask for help as they can, possibly, help with getting the scammer's name and address if he used his own bank account, not hacked.

jonesMUFCforever

Terrum wrote: »

Thanks for your response, PeacefulWaters. Even though you didn't really answer my questions. Pretty sure my grammar isn't relevant in this matter either.

Either way, I understand the bank isn't liable. But I should at least have the right to know whether the funds are actually showing in their bank or not, don't you think?

You have been scammed - pure and simple.
Of course the funds found their way to Lloyds but I guarantee that they were withdrawn the same day.